Bilingual (Fr/En) Client Benefit Specialist
About The Position
We’re looking for a Client Benefit Specialist to join our Benefits Administration Solutions team, a leading provider of outsourced plan administration services. Our team is powered by a relentless focus on serving our customers and delivering flexible benefits plans offered by Canada Life. This is your chance to join a close-knit team of highly professional, customer-focused individuals who are passionate about delivering exceptional service. In this role, you’ll work directly with clients to seamlessly administer their workplace benefit plans and play a critical role in maintaining long-term satisfaction. You’ll have the opportunity to shape the client experience, support implementations, define and test system enhancements, streamline processes, and serve as a trusted resource for outsourced administration and supported systems.
Requirements
- Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need
- Superior interpersonal skills and a proven ability to maintain valued relationships
- Strong understanding of group life and health products and administrative processes
- Strong technical skills (Excel, Access, Word)
- Critical thinking and problem-solving abilities
- Attention to detail with strong time management and organizational skills
- Ability to multi-task and prioritize competing deadlines
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life
Nice To Haves
- Basic knowledge of accounting and aptitude for mathematics (an asset)
Responsibilities
- Act as the primary liaison between outsourced clients and Canada Life teams, managing employee benefits plans and annual flexible plan re-enrolment activities
- Establish administrative processes for outsourced and non-outsourced clients
- Participate in new client implementations and business process improvements, including the analysis and set up of the client’s benefit plan
- Gather client requirements for payroll, HRIS electronic feeds, and reporting
- Collaborate with IS teams to resolve technical issues related to GroupNet Flex
- Train clients and provide ongoing support on GroupNet Flex system usage
- Provide second-level support to the Benefits Administration Solutions call centre
- Occasional business travel may be required
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
