Bilingual BDC Representative (EN/FR)

Kognitive Sales Solutions • Toronto, ON

1d • Remote

About The Position

Optimy.ai, a division of Kognitive Tech Inc., is seeking a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads. This role involves working alongside Optimy.ai’s AI Nurture technology to engage customers where automation ends, applying a human, sales-driven approach to secure qualified appointments for Sales and Service teams. The representative will play a key role in driving dealership growth by converting leads into booked appointments while maintaining a strong customer experience.

Requirements

• 1–2 years of experience in business development, inside sales, or call center role; automotive experience is an asset.
• Comfortable working with AI-driven communication tools.
• Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.).
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask effectively.
• Proven ability to meet or exceed appointment-setting and performance metrics.

Nice To Haves

• Experience in both sales and service BDC functions.
• Familiarity with digital retailing tools and chat platforms.

Responsibilities

• Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service.
• Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments.
• Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience.
• Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion.
• Accurately track all customer interactions and lead progress within the CRM system.
• Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates.
• Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.

Benefits

• Competitive compensation of $20/hour and performance-based incentives.
• Comprehensive sales training and mentorship to excel in and enhance sales skills.
• Fast-tracked career progression opportunities as Optimy.ai continues its upward trajectory, offering ample chances for advancement within the organization.
• Flexible schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed