Client Associate

Rockefeller Capital Management•New York, NY

25d

About The Position

A Private Advisor team within our Rockefeller Global Family Office business unit is seeking a motivated individual to join its growing team as a Client Associate. The Client Associate will work with our Private Advisor team members and will interact directly with high-net-worth clients, Rockefeller Trust Companies, and other teams across the firm. The ideal candidate will be thorough in their work, operate with high attention to detail, and have strong communication, organization, time management and problem-solving skills, and be driven to develop and grow in their role.

Requirements

3-5 years prior client service experience within financial industry, or equivalent experience, preferred
Series 7 & 66 strongly preferred, and if not, willing to obtain
BA/BS degree

Nice To Haves

Strong client facing, interpersonal, organizational, and client service skills
Detail-oriented with ability to prioritize and organize workflow
Ability to work in a fast-paced, high intensity work environment as well as manage multiple tasks effectively with frequent interruptions
Strong Microsoft Office skills including Excel & PowerPoint
Experience with eMoney financial planning software a plus

Responsibilities

Account opening and maintenance
Transferring assets and money movement
Completing investment subscription documents
Cash management & RMDs from retirement accounts
Assisting with client online access
Responding to account activity and statement inquiries
Managing life events for clients
Coordinate and manage the scheduling of client portfolio review meetings, including trust reviews, and oversee the preparation, organization, and distribution of comprehensive meeting materials to support client discussions and investment decision-making.
Partner closely with internal trust officers to monitor trust account liquidity needs, facilitating timely cash movements and ensuring adequate funding is available to support client distributions, expenses, and ongoing trust administration activities.
Provide top quality service to clients and complete administration of client accounts
Handle operational aspects of client accounts including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions
Generate expense reports for submission using Concur
Process new accounts and account maintenance, by obtaining all necessary approvals and ensuring all client documentation is returned, completed and approved
Process all client cashiering requests (money market redemptions, wires, checks, journals, check deposits, etc.)
Support marketing efforts by promoting client seminars and events
Offer administrative and office management support to the team
Prepare client correspondence, obtain necessary management approvals, and transmit
Review daily activity and reconcile current client activity, funds transfers and previous day’s activity and trades against various clearing firm systems to ensure accuracy
Oversee client insurance and annuities processes
Assist in preparation of key documents, PowerPoint presentations and reports for client meetings
Attend client meetings as necessary and present client performance
Complete necessary filing and maintain client files
Attend compliance and continuing education training sessions as required by regulatory agencies and the firm