Client Ambassador - 11-306 - SC/ Salvation Village- Harbor Park

Salvation Army Careers•Wilmington, CA

13d

About The Position

The Client Ambassador provides general oversight of residents and rooms, manages resident check-ins and discharges, and evaluates and reports residents’ conditions to the Program Manager, Program Coordinator, and Case Manager. The role also supports staff with documentation and tracks residents’ progress after discharge and during follow-ups. The Client Ambassador provides professional, compassionate, and safe care; responds courteously to residents’ needs; and helps maintain a safe, quiet, and welcoming environment. The position includes monitoring residents and the facility, supporting program rules and safety procedures, completing intake and resident records, maintaining logs and shift reports, documenting incidents, assisting with resident medication monitoring, and supporting case-management documentation. Other tasks include answering calls, kitchen duties, cleaning, laundry, room turnovers, and handling donations. The role requires an irregular schedule with varying hours as needed. The work involves physical activity such as walking, standing, bending, squatting, climbing, kneeling, twisting, lifting up to 10 pounds, and handling or reaching for objects. The employee must be able to operate a computer, fax machine, and telephone.

Requirements

High school diploma or GED required.
Must pass a criminal background check to be eligible for employment.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Must be culturally sensitive and non-judgmental.
Knowledge of and sensitivity to homelessness, mental health, and chronic illness issues.
Ability to obtain an annual TB test and complete required Salvation Army trainings, including PTM.
Basic knowledge of blood-borne infection and universal precautions, including use of protective devices.
CPR/First Aid certification.
Ability to work an irregular schedule with varying hours as needed.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; lift up to 10 pounds; grasp, push, and pull objects; and reach overhead.
Ability to operate a computer, fax machine, and telephone.

Nice To Haves

Associate, bachelor’s, or equivalent degree (A.A. or B.A./B.S.) highly preferred.
Bilingual English/Spanish preferred.

Responsibilities

Provide professional, compassionate, and safe care for residents and respond to their needs promptly and courteously.
Provide support to residents and monitor them to maintain a safe, quiet, and friendly atmosphere.
Explain program rules and procedures and ensure residents adhere to program policies and procedures.
Complete intakes as needed and enter or update HMIS data.
Complete intake forms and records and establish individual files for new residents.
Complete daily logs, obtain required signatures, and provide end-of-shift reports to the oncoming shift and Program Manager.
Monitor the house and residents and make rounds as directed by a supervisor.
Document and report unusual occurrences, incidents, and injuries.
Ensure resident rooms are neat and clean and hallways are free of obstructions and safety hazards.
Coordinate with staff to ensure safety and security measures are followed and maintain security inside and outside the building.
Respond promptly and appropriately to emergency situations.
Maintain resident confidentiality.
Assist Case Managers with documentation and tracking residents after discharge.
Answer and direct incoming calls courteously and professionally.
Monitor clients’ medication.
Assist with kitchen duties as needed.
Clean common areas daily and assist with room turnovers, house laundry, and donations.
Perform other duties as assigned by the immediate supervisor or management personnel.