Client Ambassador - 11-306 - SC/ Salvation Village- Harbor Park

The Salvation Army Southern California•Long Beach, CA

13d

About The Position

The Client Ambassador provides general oversight of residents and rooms, manages resident check-ins and discharges, and evaluates and reports residents’ conditions to the Program Manager, Program Coordinator, and Case Manager. The role also assists staff with documentation and tracks resident progress at discharge and during follow-up. The position provides professional, compassionate, and safe support to residents; monitors the facility and helps maintain a safe, quiet, and friendly environment; explains and enforces program rules; completes intake and HMIS records; and maintains logs and shift reports. The Client Ambassador conducts rounds, documents incidents, supports safety and security, responds to emergencies, and maintains resident confidentiality. Additional duties include answering calls, monitoring medication, assisting with kitchen tasks and cleaning, and helping with laundry, room turnovers, and donations. The schedule may be irregular, with varying hours as needed.

Requirements

High school diploma or GED.
Must pass a criminal background check to be eligible for employment.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to obtain an annual TB test and complete required Salvation Army trainings, including PTM.
Knowledge of blood-borne infection basics and universal precautions, including use of protective devices.
CPR/First Aid certification.
Culturally sensitive and non-judgmental approach.
Knowledge and sensitivity regarding homelessness, mental health, and chronic illness.

Nice To Haves

Associate’s, bachelor’s, or Bachelor of Science degree.
Bilingual English/Spanish.

Responsibilities

Provide professional, compassionate, safe, prompt, and courteous care and support to residents.
Monitor clients and maintain a safe, quiet, and friendly atmosphere.
Explain program rules and procedures and ensure residents adhere to program policies and procedures.
Complete intakes as needed, including intake forms and records, and establish individual resident files.
Enter and update HMIS data as needed.
Follow program rules and Salvation Army policies and procedures.
Complete daily logs, obtain required signatures, and provide complete end-of-shift reports to the incoming shift and Program Manager.
Monitor the house and residents and conduct rounds as directed by a supervisor.
Document and report unusual occurrences, incidents, and injuries.
Ensure resident rooms are neat and clean and hallways are free of obstructions and other safety hazards.
Coordinate with other staff to support adherence to safety and security measures.
Maintain security inside and outside the building and respond promptly and appropriately to emergencies.
Maintain resident confidentiality.
Assist Case Managers with documentation and tracking residents upon discharge.
Answer and direct incoming calls courteously and professionally.
Monitor clients’ medication.
Assist with kitchen duties as needed.
Assist with daily cleaning of common areas, room turnovers, house laundry, and donations.
Perform other duties as assigned by the immediate supervisor or management personnel.