Client Advisor

MCM Worldwide • Paradise, NV

14h

About The Position

MCM is a luxury lifestyle goods and fashion house founded in 1976, known for functional innovation, futuristic materials, and influences from music, art, travel, and technology. Its global business includes online distribution and 650 stores worldwide. MCM describes its audience as genderless, ageless, empowered, and unconstrained by rules and boundaries, and emphasizes diversity, inclusion, collaboration, and ethical standards.

The Client Advisor provides exceptional sales and customer service, builds client relationships and personal business, and works toward sales goals. The role also supports selling-floor presentation and maintenance, assists with customer repairs and product recommendations, helps create custom design pieces, and maintains inventory in the stockroom and on the selling floor.

Requirements

• At least two years of experience in a luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Ability to thrive in a fast-paced environment and multitask with ease.
• Positive, outgoing, high-energy personality with an entrepreneurial and sales-focused approach.
• Computer skills, including operation of a retail point-of-sale system and use of Word, Excel, and email.
• Strong interest in fashion and a results-driven approach.

Responsibilities

• Provide exceptional sales and customer service.
• Initiate and build client relationships and personal business through creative selling, client-book use, mailings, and post-sale follow-up.
• Consistently exceed monthly sales goals and establish weekly sales plans and selling strategies.
• Assist with visual presentation and general maintenance of the selling floor.
• Handle customer repairs and advise clients on the best fit of pieces for their needs; create new custom design pieces accordingly.
• Assist with maintaining inventory in the stockroom and on the selling floor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed