Client Advisor

Hendrick Automotive Group•Overland Park, KS

45d•Onsite

About The Position

The Client Advisor sells new or used vehicles at a profit to the dealership while ensuring customer satisfaction. The role has no direct supervisory responsibilities. The advisor greets customers, learns what vehicle they want, explains and demonstrates vehicle features, quotes pricing, completes sales paperwork, and arranges delivery and registration. The position also includes business development, addressing customer concerns, and maintaining customer satisfaction at or above company standards. Work takes place throughout the dealership, indoors and outdoors, including on customer test drives and around the outdoor car lot. The job requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. The employee must follow dealership policies, safety rules, and safeguards, participate in required training, accurately record hours worked, and demonstrate the company’s core values. Other duties may be assigned.

Requirements

High school diploma.
Prior sales and/or customer service experience is desired.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.
Ability to talk or hear regularly and to stand, walk, and sit frequently; the role involves heavy standing and frequent movement around facilities and the outdoor car lot.

Nice To Haves

Automotive field of study or work experience.
Up to 3 years of desired work experience.

Responsibilities

Meet dealership sales goals.
Greet customers and determine the make, type, and quality of vehicle they want.
Explain vehicle features and demonstrate vehicle operation in the showroom or on a demonstration drive.
Suggest optional equipment for customers to purchase.
Compute and quote sales prices, including tax, trade-in allowance, and discount.
Complete paperwork accompanying vehicle sales, including sales slips or sales contracts.
Arrange vehicle delivery and registration.
Research availability of models and optional equipment.
Engage in business development.
Address customer concerns.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the company’s core values.
Perform other duties as assigned.