Client Advisor
CullenUS•Houston, TX
•Onsite
About The Position
As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful Houston showroom with a Tuesday - Saturday roster. If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!
Requirements
- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry
- High attention to detail and commitment to providing exceptional client experiences
- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes
- Ability to work effectively as part of a team to achieve common goals
- The right to work in the US
- Capacity to work on a Tuesday – Saturday roster consistently.
Nice To Haves
- Passion for jewellery
Responsibilities
- Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes
- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
- Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required
Benefits
- Competitive remuneration package
- Employee Assistance Program for you and a family member
- Generous staff and family / friend discounts
- Team events and initiatives included as part of our wellbeing program
- Paid volunteer leave
- Sponsorship of a child in South East Asia/Africa under your name
- Opportunity to join a growing company with a global presence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
