Client Advisor - Pasadena, CA

Tiffany & Co•Pasadena, TX

1d•Onsite

About The Position

Tiffany Client Advisors embody the Tiffany brand in every client interaction and deliver the Tiffany Experience through excellent communication, personal service, and a passion for the brand. The role focuses on building client relationships, developing repeat business, and achieving commercial targets while representing Tiffany’s values of optimism, love, inclusivity, and creativity. Client Advisors deepen client loyalty and spend by cultivating new and existing relationships, capturing client data, and delivering personalized experiences. They create memorable in-store moments using the Tiffany Touch, respond to client feedback, and contribute to a hospitality-focused store environment. The role also involves presenting key product pillars and connecting products with clients’ wardrobes through styling.

Requirements

Experience in retail, luxury retail, or relevant client-related work such as hospitality.
Proven track record of achieving commercial results.
Ability to connect with clients and work with a diverse client base.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Proficiency with point-of-sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

College or university degree.
Proficiency in multiple languages.

Responsibilities

Represent the Tiffany brand in every client interaction and deliver an extraordinary client experience.
Develop client relationships and exceed commercial targets by building a personal book of business.
Foster a clienteling culture, encourage an entrepreneurial spirit, and reinforce client development to grow outreach business.
Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
Capture client data and cultivate new and existing client relationships.
Generate a significant portion of sales through repeat client business.
Identify ways to grow business by delivering elevated experiences during client appointments.
Drive business through key product pillars and convert clients through curiosity and discovery.
Deliver memorable in-store experiences and demonstrate the Tiffany Touch during every selling ceremony.
Demonstrate the Client Experience Behaviors identified within the NPS program.
Use client feedback to elevate in-store experiences and act on NPS performance.
Optimize hospitality and store amenities to create unique experiences.
Connect with clients’ wardrobes and style them.