Regional Support Specialist - Pasadena, CA

Anywhere•Pasadena, CA

12h•$29 - $32

About The Position

The Regional Support Specialist (RSS) is based in a branch office and supports agents, branch leaders, and marketing efforts while staying connected with the regional support team, Coldwell Banker agents, and brokerage leadership. The role combines customer service, technology and operational support, social media and marketing assistance, onboarding, branch culture activities, and office organization. It suits an organized, tech-savvy person who enjoys helping others and can adapt in a busy, collaborative environment. Travel to additional offices in the region may be needed.

Requirements

Familiarity with social media platforms such as Facebook and Instagram, and understanding of their use in marketing.
Excellent written and verbal communication skills.
Proficiency with PCs, Macs, and mobile platforms, and ability to navigate computer software.
Ability to communicate effectively with agents, branch managers, customers, vendors, and internal support teams.
Customer-focused approach, delivery-oriented mindset, and ability to multitask.
Willingness to adapt and adjust priorities as needed.
Ability to travel to additional offices in the region as needed.

Nice To Haves

Two or more years of customer service experience is preferred.
Prior experience in a real estate office is advantageous.
Proficiency with Microsoft Office applications is strongly preferred.

Responsibilities

Provide welcoming, high-quality service to agents and clients visiting the office, and connect them with support teams such as Primary Services and Transaction Concierge.
Answer agents’ technology, process, and operational questions and direct transaction-related inquiries to appropriate Agent Services teams.
Provide basic social media and marketing assistance to agents, manage office social media accounts on demand, and support implementation and communication of marketing initiatives.
Promote an inclusive office culture and help organize branch and regional events, including CB Cares activities.
Collaborate with the Agent Onboarding Team to support onboarding, conduct office orientations, train new agents on company tools, and introduce affiliated partners.
Hold office support sessions for frequently used programs and serve as a liaison to the marketing department.
Support the Branch Manager with promotional materials, sales meetings, new agent orientations, office culture, and branch social media marketing.
Assist with agent recognition activities, including awards reporting and sales meeting content.
Support agent recruitment by gathering local agent production reports, license data, and contact information, and by arranging recruiting appointments and office visits.
Assist with the intake process for new agents and support the Branch Manager’s coaching of new agents, including business-plan development, follow-up, and accountability for business goals.
Identify potential process or product enhancements for review and implementation.
Greet and direct agents and clients to workspaces or conference rooms.
Coordinate with facilities and IT partners to keep office items in working order.
Maintain office supply inventory and ensure timely mail distribution.
Travel to additional regional offices as needed.