Client Coordinator - Pasadena/Melrose, CA

Facile•Pasadena, TX

About The Position

Facile Skincare is hiring a Client Coordinator to organize and schedule client appointments and provide friendly, helpful service in person, by phone, and by email. The role also involves developing and maintaining knowledge of skincare products and pricing to support clients’ individual needs. The position is described as part-time with the possibility of moving to full-time as needed; the posting also calls it a full-time position and specifies Saturday hours. The coordinator must be able to commute to the West Hollywood and Pasadena locations and be flexible between locations. Additional responsibilities may be assigned or duties modified by the department supervisor based on operational needs.

Requirements

1–3 years of experience.
Ability to work well under pressure.
Experience handling high call volume and constant foot traffic.
Exceptional customer service and organizational skills.
High interest in dermatology or skincare.
Ability to commute to the West Hollywood and Pasadena locations and flexibility to work at either location.
Ability to work Saturdays.

Nice To Haves

A sense of humor.
A team-player approach.
A positive attitude.

Responsibilities

Organize and schedule client appointments.
Communicate with clients in person, over the phone, and by email in a friendly and helpful manner.
Build and maintain knowledge of skincare products and pricing, and assist clients with their individual needs.
Use the POS system and its inventory management functions effectively.
Become familiar with the iPad-based electronic medical record and online scheduling system.
Work as part of a team to ensure customers receive the best possible service.
Demonstrate knowledge of skincare products, cosmetic procedures, and the practice’s goals.
Introduce and welcome clients to Facile.
Build and preserve relationships with clients.
Maintain the housekeeping and visual standards of the office.