Client Advisor - Pasadena, CA

Tiffany & Co. • Pasadena, CA

1d

About The Position

As a Tiffany Client Advisor, you embody the Tiffany brand in every client interaction and create extraordinary experiences through the Tiffany Touch and your personal style. You serve as a communicator and brand ambassador, develop client relationships, and exceed commercial targets by building your business and fostering a clienteling culture. The role involves driving sales through repeat business, client outreach, product knowledge, and elevated appointments, while delivering memorable in-store service and using client feedback to improve the experience.

Requirements

• Experience in retail, luxury retail, or relevant client-related work such as hospitality.
• Proven track record in achieving commercial results.
• Ability to connect with clients.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with point-of-sale systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United States or in the country where the position is based.

Nice To Haves

• A college or university degree.
• Proficiency in multiple languages.

Responsibilities

• Represent the Tiffany brand in every client interaction and make each client’s experience extraordinary.
• Develop client relationships and exceed commercial targets and sales plans.
• Foster a clienteling culture, encourage an entrepreneurial spirit, and grow outreach business through client development.
• Deepen client relationships to drive lifetime loyalty and spending.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data and cultivate new and existing client relationships.
• Generate a significant portion of sales through repeat client business.
• Grow business by delivering elevated client experiences during appointments.
• Drive business through key product pillars and convert clients through curiosity and discovery.
• Deliver memorable in-store moments and demonstrate Tiffany Client Experience Behaviors.
• Use client feedback and NPS performance to improve the in-store experience.
• Optimize hospitality and store amenities to create unique experiences.
• Connect with clients’ wardrobes and style them.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed