Client Advisor - Shell - French Speaking

WEXWEXUS•Remote, OH

3d•$17 - $23

About The Position

The Client Advisor is responsible for proactively retaining French-speaking fleet customers through high-volume outbound outreach. The role manages assigned account queues, identifies customer risks, diagnoses concerns, communicates the value of WEX solutions, and works to retain accounts and revenue. Advisors escalate cases requiring custom pricing to the Value Desk and identify qualified cross-sell and expansion opportunities for growth partners. The position emphasizes disciplined outreach, meaningful conversations with fleet decision-makers, accurate and timely CRM documentation, and a positive customer experience. Performance is assessed through outreach activity, contact and conversation rates, account saves, data quality, escalation quality, referral quality, and customer satisfaction. The advisor also participates in coaching, call reviews, and team playbook sessions. The role uses CRM, sales engagement, and call monitoring or coaching tools. WEX describes the position as offering ownership of retention outcomes, dedicated coaching and professional development, and exposure to career paths in Retention and Customer Success. Compensation includes a base salary plus variable performance incentives; the stated base pay range is $17.10–$23.00.

Requirements

Must be fluent in French.
1–3+ years of experience in high-volume outbound sales, retention, account management, or customer success.
Ability to handle objections, engage decision-makers, and lead value-focused conversations.
Active listening skills to quickly diagnose customer concerns and risk factors.
Strong operational discipline, including accurate CRM documentation and pipeline tracking.
Clear, confident, and professional phone and written communication skills.
Goal-driven mindset and commitment to activity standards and account-save targets.
Openness to call reviews, coaching, and testing new approaches.

Nice To Haves

Background in fleet, payments, fintech, or subscription B2B services.
Experience using Salesforce, Salesloft, or similar CRM and sales engagement platforms.
Experience working in a fast-paced, scaling team environment.

Responsibilities

Execute assigned daily outreach queues and outreach sequences, prioritizing high-risk accounts and documenting account activity.
Make proactive outbound calls to at-risk fleet account owners, diagnose concerns, explain WEX solutions, and address objections.
Identify account risk drivers and use tailored adjustments and value-based conversations to retain customers.
Recognize situations requiring escalation, document them, and route them to the Value Desk.
Identify cross-sell and expansion opportunities and refer qualified customer needs to growth partners.
Record calls, outcomes, risk signals, and status updates accurately and promptly in CRM and engagement tools.
Participate in one-on-one coaching, call reviews, and team playbook sessions, applying feedback to improve performance.
Provide a respectful, supportive customer experience on every interaction.
Meet or exceed targets for outreach activity, meaningful conversations, retained accounts, preserved revenue, data quality, and customer satisfaction.