Client Advisor - Waikiki
About The Position
As a Tiffany Client Advisor, you embody the Tiffany brand in every client interaction and create extraordinary experiences through the Tiffany touch. You serve as a communicator and brand ambassador, convey your passion for Tiffany, and bring an entrepreneurial spirit to developing client relationships and exceeding commercial targets. You foster a clienteling culture and encourage client development to grow outreach business. The role focuses on deepening client relationships to build lifetime loyalty and spend, achieving or exceeding commercial targets, capturing client data, cultivating new and existing clients, and generating repeat business. Client Advisors create elevated experiences through appointments, product discovery, and styling clients. They deliver memorable in-store service, use client feedback and NPS behaviors to improve experiences, and make effective use of hospitality and store amenities. The role is eligible for sales commission.
Requirements
- Experience in retail, luxury retail, or relevant client-related work such as hospitality.
- A proven track record in achieving commercial results.
- Ability to connect with clients.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with point-of-sale systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States or the country where the position is based.
Nice To Haves
- A college or university degree.
- Proficiency in multiple languages.
Responsibilities
- Represent the Tiffany brand in every client interaction and create extraordinary client experiences using the Tiffany touch.
- Develop client relationships and exceed commercial targets through client development and business growth.
- Foster a clienteling culture and encourage outreach and client development.
- Deepen client relationships to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data and cultivate new and existing client relationships.
- Generate a significant portion of sales through repeat client business.
- Grow business by delivering elevated client experiences in each appointment.
- Drive business through key product pillars and convert clients through curiosity and discovery.
- Deliver memorable in-store experiences and demonstrate Tiffany brand ambassador behaviors during each selling ceremony.
- Use client feedback and NPS performance to improve in-store experiences.
- Optimize hospitality and store amenities to create unique client experiences.
- Connect with clients' wardrobes and style them.
Benefits
- Sales commission eligibility.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
