Client Advisor (Stockton Street)

Moncler Group•San Francisco, CA

About The Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment, understanding each client’s needs, cultivating long-term relationships, and contributing to individual and store performance goals. The role supports a collaborative and respectful team environment; provides personalized client service and develops lasting client relationships; achieves individual sales goals and key performance indicators; and supports store sales, profitability, and performance objectives. The Client Advisor also follows company policies and operational procedures, processes transactions and service requests, supports inventory and visual merchandising, and maintains store organization and professional standards. The position requires at least two years of luxury retail, premium retail, hospitality, or other client-focused experience. The pay range is $22.00 to $24.00 per hour, and the position is eligible for commission. Benefits include medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to ten days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution.

Requirements

At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.
Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
Passion for luxury retail, fashion, and creating exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Client-centric mindset and ability to build trust and cultivate long-term relationships.
Collaborative approach and positive, team-oriented attitude.
Strong organizational skills and ability to prioritize in a fast-paced retail environment.
Professional presentation and demeanor consistent with a luxury brand.
Dependable, punctual, adaptable, and results-oriented.
Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (including Word, Excel, and Outlook), and mobile communication tools.

Nice To Haves

Experience serving international or multilingual clientele is strongly preferred.
Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment by supporting colleagues and contributing to store success.
Participate in store initiatives, meetings, training sessions, and daily operations, demonstrating flexibility and teamwork.
Communicate openly and professionally with colleagues and management, and represent Moncler’s values as a Brand Ambassador.
Welcome clients and deliver luxury experiences consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, meaningful engagement, clienteling, proactive outreach, and follow-up using approved tools.
Understand and anticipate client needs and recommend products and services that enhance the client experience.
Use bilingual or multilingual communication skills, when applicable, to support international clients.
Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor individual performance and adjust selling strategies to maximize results while maintaining an exceptional client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
Support store sales, profitability, and performance objectives, and stay informed about business priorities, promotions, and product availability.
Follow company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards, store organization, cleanliness, and operational excellence.
Protect confidential company and client information and uphold Moncler standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities while maintaining a client-first mindset.
Perform additional responsibilities and projects as assigned to support business needs.