Client Advisor

Hendrick Automotive Group

48d•Onsite

About The Position

The Client Advisor sells new or used vehicles at a profit to the dealership while ensuring customer satisfaction. The role has no direct supervisory responsibilities. The position requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. Duties take place throughout the premises, indoors and outdoors, including customer test drives, and involve frequent movement around the facilities and outdoor car lot, as well as heavy standing work. The employee must be able to perform the essential duties satisfactorily. Desired education is a high school diploma, with automotive field of study or work experience and up to three years of work experience indicated. Prior sales and/or customer service experience is desired. A valid driver’s license is required. Intermediate knowledge of Microsoft Office products and the ability to learn customer-management web applications are expected. The employee must be able to understand and follow instructions, communicate effectively, read and comprehend written materials, present information to individuals and small groups, perform basic arithmetic, and use common-sense reasoning. Reasonable accommodations may be made to enable individuals with medical conditions to perform essential functions. The role is expected to demonstrate the company’s core values: Servant Leadership; Teamwork through Trust & Respect; Integrity; Commitment to Customer Enthusiasm; Passion for Winning; Accountability at All Levels; and Commitment to Continuous Improvement. Other duties may be assigned, and the job description may be revised at the company’s discretion.

Requirements

High school diploma desired.
Automotive field of study or work experience indicated as desired.
Up to three years of work experience indicated as desired.
Prior sales and/or customer service experience desired.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Nice To Haves

Prior sales and/or customer service experience.
Automotive field of study or work experience.

Responsibilities

Meet dealership sales goals.
Greet customers and determine the make, type, and quality of vehicle desired.
Explain vehicle features and demonstrate vehicle operation in the showroom or on a demonstration drive.
Suggest optional equipment for customers to purchase.
Compute and quote sales prices, including tax, trade-in allowance, and discount.
Complete paperwork accompanying vehicle sales, including sales slips or sales contracts.
Arrange vehicle delivery and registration.
Research availability of models and optional equipment.
Engage in business development.
Address customer concerns.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values.
Comply with company policies and procedures.
Observe all federal, state, local, and company safety rules and regulations while performing duties.
Perform other duties as assigned.