Miu Miu Client Advisor, Bal Harbour

Prada Group•Miami Township, OH

77d

About The Position

The Client Advisor serves as an ambassador for Miu Miu, conveying and promoting the Brand’s philosophy and values to clients and guiding them into the world of the Brand. The role is responsible for maximizing individual and team sales while delivering an extraordinary, memorable luxury customer experience. This includes putting clients first, discovering their needs and expectations, fostering meaningful relationships, and developing brand loyalty. The Client Advisor welcomes and serves customers in store, supports personalized client engagement through the Company CRM, and embraces an omni-channel mindset. The role also contributes to a consistent, exceptional client experience and a positive, inclusive working environment. Advisors maintain current fashion and competitor knowledge, demonstrate brand and product knowledge, uphold shop-floor and visual-display standards, follow operational and stock procedures, and help protect products from theft. Prada Group describes its workplace as creative and international, with teams motivated by curiosity and excellence. The company emphasizes talent, passion, professional growth, equal opportunity, diversity, and a fair and respectful workplace.

Requirements

Passion for selling and stores.
Curiosity and interest in luxury, fashion, art, and design.
Experience building long-lasting client relationships.
Ability to work both as part of a team and independently.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
Passion for and knowledge of the managed product category.
English proficiency is required.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Create a welcoming environment, place customers at the center, and meet their needs and requests through service aligned with the client journey ceremony.
Capture customer data in the Company CRM to maintain and develop relationships, personalize client engagement, and identify future opportunities.
Embrace and promote an omni-channel mindset.
Work collaboratively with colleagues, communicate openly and constructively, and contribute to a consistent client experience and positive working environment that embraces diversity and inclusion.
Welcome and serve customers, providing an excellent in-store experience at all times.
Engage proactively in cross-selling across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Handle customer complaints effectively, liaising with the line manager when necessary.
Maintain high shop-floor and visual-display standards while complying with Company operating guidelines and stock procedures.
Contribute to a high level of security and remain alert to prevent product theft.