Client Advisor

Richemont • New York, NY

33d • $28 - $32 • Onsite

About The Position

Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving along with their unique heritage and identity. Simultaneously, Richemont is committed to innovation and the creation of new products that align with the values of its Houses through continuous creativity. As an Ambassador for Vhernier, the Client Advisor will be responsible for achieving sales targets set by Management, cultivating a robust client database, and increasing customer visit frequency. The role involves providing every client with an exceptional experience, building lasting relationships, and utilizing storytelling and product knowledge to create immersive and memorable moments. The Client Advisor will also possess knowledge of daily Boutique Operations and collaborate with the Boutique Team to optimize performance.

Requirements

• High School Diploma.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, Power Point.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.
• Self-starter with a Team-Player approach.
• Flexibility to work on evenings, weekends and holidays, as needed.
• Ability to spend long periods of time standing.

Nice To Haves

• College degree preferred.
• Luxury Retail or Hospitality experience is preferred.

Responsibilities

• Consistently achieve or exceed the monthly sales target, as directed by Management.
• Work with Boutique Manager on special client requests.
• Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
• Support after-sales clients with helpful solutions in accordance with Maison values.
• Support ecommerce clients and phone inquiries to schedule appointments upon request and arrange correspondence.
• Maintain extensive knowledge on industry news and competitive brands.
• Demonstrate knowledge of high jewelry, including one-of-a-kind pieces and the selling ceremony, to drive sales achievement.
• Cultivate new and nurture existing client relationships through expert clienteling.
• Partner with management and the Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients.
• Consistently follow up with clients and utilize CRM tools to effectively build relationships.
• Appropriately resolve client issues and escalated matters.
• Support the Boutique and Corporate Team with in-store and off-site events.
• Develop community relationships and explore potential events to increase brand awareness and customer loyalty.
• Understand and comply with all Policies and Procedures set by the Maison.
• Assist with daily set-up and breakdown of the Boutique, and communicate any maintenance issues.
• Actively participate in inventory and cycle counts to prepare for and ensure a successful audit.
• Assist with operational requests in a timely manner when needed from the Corporate Team and Italy headquarters.
• Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.
• Perform special projects as designated by boutique management.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance.
• Disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED