Client Advisor/ Stylist - Belmont Outlet

Valentino•Elmont, VA

11d

About The Position

Valentino is seeking a part-time Client Advisor for its Belmont Outlet Boutique. The Client Advisor serves as a brand ambassador, builds meaningful client relationships, delivers exceptional service, and creates personalized shopping experiences that inspire loyalty and support boutique performance. The role combines luxury sales and styling with clienteling, product knowledge, merchandise presentation, and store operations. The position involves guiding clients through the Valentino Client Journey, understanding their needs, curating looks, preparing for appointments, and maintaining ongoing relationships through personalized outreach and CRM tools. The Client Advisor also supports sales and after-sales activities, product replenishment, visual standards, and operational tasks as needed. The hourly pay range is $22 per hour, with commission opportunities in addition to base pay. Valentino also offers career growth and development opportunities within a globally recognized luxury brand. Compensation may vary based on experience, qualifications, and market factors and may be modified in accordance with applicable laws.

Requirements

Previous luxury retail sales experience with relevant clientele-focused experience.
A proven track record of achieving sales results.
Exceptional clienteling and customer relationship-building skills.
Strong verbal and written communication skills.
Computer skills to operate a retail POS system and Microsoft Office programs such as Word, Excel, and Outlook.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Action-oriented approach and drive for results.
Problem-solving ability.
Ability to work as a team player.

Nice To Haves

Foreign-language skills.

Responsibilities

Build strong, long-term client relationships and deliver the Valentino Couture Service at every stage of the client journey, from preparation and welcome through product presentation, closing, and farewell.
Engage proactively with existing and potential clients, implement personalized outreach campaigns, and use available clienteling tools to complete CRM tasks within the required timeframe.
Capture client data and qualitative information, understand customer portfolios, and know the VVICs and VICs they handle.
Work consistently toward sales, KPI, and CRM targets.
Discover clients’ needs and guide them across brand categories, using knowledge of current fashion and seasonal trends to curate looks.
Develop product and fit knowledge through company training, tools, and in-store employee fit sessions.
Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and store events.
Assist with sales and after-sales activities, including boutique returns, end-of-season activities, customer returns, repairs, and complaints.
Maintain and replenish products on the sales floor, know warehouse stock across categories, and restock shelves to maximize sales.
Partner with the team to support day-to-day store operations and uphold presentation standards.
Follow visual display guidelines, liaise with the Visual team, and verify and report relevant information to store management.
Understand and follow company policies and procedures.
Use the POS system to complete client transactions.
When an Operations team member is not present, participate in operational tasks, including shipping and receiving.