Client Account Sr Manager (DHS)

AECOM•Arlington, VA

3d•Hybrid

About The Position

AECOM’s Government Business Line is seeking a highly motivated and experienced Client Account Sr Manager to strengthen its partnership with the U.S. Department of Homeland Security (DHS). The role serves as a primary contact and leader for AECOM’s relationship with one or more large regional accounts, or as part of a team supporting a key global or regional account. It is responsible for developing, growing, and sustaining business with assigned clients, coordinating AECOM’s interactions with them, maintaining consistent high-quality service, and resolving delivery issues or conflicts. The position combines client relationship leadership, account growth, commercial oversight, and delivery accountability. The manager builds stakeholder relationships, develops account goals and strategies aligned with client needs, identifies opportunities and resourcing requirements, coordinates significant pursuits and renewals, and works across regions and business lines to provide integrated solutions. The role also supports and develops colleagues, promotes ethical and safe practices, manages risks, and encourages initiatives such as ESG and digitalization. This is a hybrid position with a combination of remote and on-site work. It can be based in Arlington, Virginia; Baltimore or Germantown, Maryland; or Washington, D.C., among other locations. U.S. citizenship is required. An active government clearance is preferred. Relocation assistance and per diem are not offered.

Requirements

Bachelor’s degree in architecture, engineering, or another related discipline, and 10 or more years of relevant experience; demonstrated equivalency of experience and/or education may be considered.
At least 2 years of leadership experience.
Prior DHS experience and the ability to effectively navigate relationships within the organization.
Ability to collaborate with multifunctional teams.
U.S. citizenship.

Nice To Haves

Active government clearance.

Responsibilities

Lead AECOM’s relationship with assigned DHS account(s) and serve as a primary client contact.
Develop, grow, and sustain AECOM’s business with assigned accounts.
Coordinate AECOM’s interactions with clients to ensure consistent, high-quality service and resolve delivery issues or conflicts.
Set short- and medium-term account goals and strategies aligned with client needs and business plan objectives.
Monitor client projects for delivery quality, technical excellence, and a consistent client service experience.
Identify risks and manage project delivery to mitigate their impact.
Identify evolving resourcing needs for the client portfolio.
Build strong relationships with key client stakeholders and take initiative in responding to client or project issues.
Drive growth in the pipeline of potential projects and coordinate the capture of significant new business opportunities and renewals or extensions of large-scale agreements.
Work with regional, business line, and market sector leaders to identify growth opportunities and respond to business trends.
Manage consistent approaches to client engagement and collaborate across regions and business lines on commercial terms.
Balance client and AECOM priorities while applying an understanding of contract financial, legal, and governance considerations.
Coach and support colleagues, connect teams to the client vision, and support the attraction and retention of business development talent.
Influence internal leadership to ensure client issues are prioritized and build a strong internal network.
Champion ethical and safe working practices and encourage adoption of AECOM initiatives, including ESG and digitalization.