Client Account Sr Manager (DHS)

AECOM•Baltimore, MD

4d•$190,000 - $250,000•Hybrid

About The Position

AECOM’s Government Business Line is seeking a highly motivated and experienced Client Account Sr Manager to strengthen its partnership with the U.S. Department of Homeland Security (DHS). AECOM has a longstanding, multifaceted relationship with DHS and provides services supporting the department’s mission across multiple components. The Client Account Sr Manager serves as a primary contact and leader for AECOM’s relationship with one or more large accounts, or as part of a team supporting a key global or regional account. The role is responsible for developing, growing, and sustaining AECOM’s business with assigned accounts, coordinating interactions with clients, ensuring consistently high-quality service, and resolving delivery issues or conflicts. The position is hybrid, combining remote and on-site work, and can be based in Arlington, Virginia; Baltimore or Germantown, Maryland; or Washington, D.C., among other locations. The role develops others by connecting teams to the client’s vision, coaching colleagues to build organizational relationships, and supporting the attraction and retention of business development talent. It is accountable for client-portfolio business objectives, monitoring project delivery and quality, managing delivery risks, setting account goals and strategies, and identifying resourcing needs. The manager builds strong client and internal networks, represents AECOM with clients, identifies and advances business opportunities, coordinates significant pursuits and agreement renewals or extensions, and works across teams to reach sound commercial terms while balancing client and AECOM priorities. The role also champions ethical and safe practices and encourages adoption of initiatives such as ESG and digitalization. The position requires U.S. citizenship. AECOM does not offer relocation assistance or per diem for this position. This posting is for a current vacancy, and AECOM intends to fill the position no sooner than April 16, 2027. Newly hired employees must attend in-person Day 1 onboarding at an AECOM office location.

Requirements

Bachelor’s degree in architecture, engineering, or another related discipline, and 10+ years of relevant experience; demonstrated equivalency of experience and/or education is also accepted.
At least 2 years of leadership experience.
Prior DHS experience and the ability to effectively navigate relationships within the organization.
Ability to collaborate with multifunctional teams.
U.S. citizenship is required due to the nature of the role.

Nice To Haves

Active government clearance is preferred.

Responsibilities

Lead or support AECOM’s relationship with one or more strategically important accounts and serve as a primary client contact.
Develop, grow, and sustain AECOM’s business for assigned accounts.
Coordinate AECOM’s interactions with clients to ensure consistently high-quality service and resolve delivery issues or conflicts.
Connect account teams to the client’s vision and promote a client-focused experience.
Coach and support team members in building strong relationships across AECOM, and support attraction and retention of business development talent.
Meet key business plan objectives for the client portfolio.
Monitor projects for high-quality delivery, technical excellence, and consistent client service; identify and manage delivery risks.
Set short- and medium-term account goals and strategies aligned with client needs, and identify evolving resourcing requirements.
Build and maintain strong relationships with key client stakeholders and internal networks; influence leadership to prioritize client issues.
Work with Regional Business Line and Market Sector Leaders to identify opportunities, respond to business trends, and encourage adoption of AECOM initiatives such as ESG and digitalization.
Drive growth in the pipeline of potential projects; coordinate capture of significant new business and renewal or extension of large-scale agreements.
Coordinate with Market Sector and Regional teams to identify growth opportunities.
Manage consistent approaches to client engagement and apply an understanding of financial, legal, and governance aspects of contracts.
Collaborate across regions and business lines to build consensus on commercial terms while balancing client and AECOM priorities.
Champion ethical and safe working practices and integrate AECOM and client values into the role.