Client Account Manager - Physician Billing

California Medical Business Services•Arcadia, CA

23h•Hybrid

About The Position

The Client Account Manager serves as the primary operational liaison between CMBS and assigned clients. The role maintains client relationships, monitors revenue cycle performance, identifies and resolves operational issues, coordinates internal follow-up, and ensures clients receive timely, accurate, and professional support. The manager is expected to understand each client’s business, financial performance, workflows, payer mix, and operational priorities to identify risks, opportunities, and areas for improvement. This is a full-time, 40-hour-per-week position based at the CMBS business office in Arcadia, California, with a hybrid schedule. Occasional weekend work may be required for special projects. The position is exempt and pays $72,000–$85,000 per year. The role works with clients and internal departments across the revenue cycle, including Billing, Coding, Credentialing, Payer Engagement, Data Entry, Payment Posting, and Applications. It also supports client and provider onboarding, implementations, retention, reporting, audits, and operational initiatives. The work environment is primarily a standard office, with frequent interruptions and prolonged computer use. The position involves handling sensitive healthcare and business information, including protected health information, and requires appropriate attention to privacy, security, and compliance.

Requirements

High school diploma or GED required.
At least five years of healthcare revenue cycle, medical billing, client services, or practice-management experience.
Strong working knowledge of healthcare billing and reimbursement processes.
Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
Ability to learn and effectively use billing, reporting, and practice-management systems.
Advanced understanding of healthcare revenue cycle operations, including billing, collections, denials, accounts receivable, payment posting, coding, credentialing, and payer processes.
Ability to interpret revenue cycle reports, identify trends, and clearly explain financial performance to clients.
Strong analytical, problem-solving, client-service, and relationship-management skills.
Ability to communicate effectively with physicians, executives, administrators, managers, and operational staff.
Excellent written and verbal communication skills, including the ability to lead productive client meetings and explain complex revenue cycle issues clearly.
Ability to manage multiple clients, priorities, deadlines, and follow-up items simultaneously.
Strong organizational and time-management skills.
Ability to identify issues proactively, coordinate work across internal departments, and ensure accountability for follow-up.
Ability to manage difficult conversations professionally, maintain composure in challenging situations, and facilitate conflict resolution when appropriate.
Ability to exercise sound judgment, maintain confidentiality, and appropriately escalate significant concerns.
Attention to detail and commitment to accuracy.
Ability to work independently while maintaining strong communication with leadership and internal teams.
Professional, dependable, responsive, and solution-oriented approach to client service.
Ability to communicate effectively in person, by telephone, and through electronic communication.
Ability to see and hear within normal ranges, with or without reasonable accommodation, and view computer screens for extended periods.
Ability to comply with privacy and security responsibilities involving protected health information and other confidential or proprietary information.

Nice To Haves

Associate or bachelor’s degree in healthcare administration, business, finance, or a related field.
Prior account management or client-facing experience.
Experience working with physician practices, imaging centers, hospitals, or other healthcare organizations.

Responsibilities

Serve as the primary point of contact for assigned clients and maintain professional relationships with physicians, administrators, office managers, and other client representatives.
Conduct scheduled client meetings to review financial performance, operational concerns, outstanding issues, and improvement opportunities.
Prepare for meetings by reviewing reports, trends, denials, accounts receivable, collections, charge activity, payer issues, and other key performance indicators.
Explain revenue cycle performance and identify significant trends, risks, and areas requiring attention.
Maintain current knowledge of clients’ locations, providers, services, billing workflows, payer participation, and operational structure.
Coordinate client requests with internal CMBS departments, track issues through resolution, and provide timely status updates.
Escalate significant financial, operational, compliance, payer, or service concerns to the Revenue Cycle Director or other appropriate leadership.
Identify barriers affecting clean claim submission, payment, reimbursement, or client satisfaction and collaborate with internal teams on solutions.
Monitor client accounts receivable, aging, denials, payment trends, charge lag, bad debt, and other revenue cycle indicators.
Review payer issues, underpayments, denials, authorization trends, and reimbursement concerns, and coordinate resolution with the appropriate department.
Collaborate with Billing, Coding, Credentialing, Payer Engagement, Data Entry, Payment Posting, Applications, and other departments to address client needs.
Communicate changes in client operations, provider schedules, practice locations, contracts, services, or workflows to appropriate internal departments.
Document and communicate client-specific billing instructions, exceptions, and operational requirements.
Assist with onboarding new clients, providers, locations, or services; participate in implementation meetings and support transitions into CMBS operations.
Monitor client deliverables and ensure agreed-upon follow-up items are completed on time.
Respond to client inquiries in a timely, professional, and accurate manner.
Identify opportunities to improve client service, collections, workflow efficiency, and revenue cycle performance.
Support client retention by proactively addressing concerns and maintaining strong relationships.
Maintain accurate documentation of client meetings, action items, and significant communications.
Assist with special projects, audits, reporting requests, and operational initiatives.
Facilitate client concerns and internal conflicts professionally and objectively.
Maintain a professional, collaborative, solutions-focused approach in client and internal interactions.
Perform other duties as assigned.