Client Billing Representative

Pitney Bowes • Grove City, OH

3d • Onsite

About The Position

Pitney Bowes is hiring a full-time Client Billing Representative for its Grove City, Ohio facility. The role supports customer billing, postage verification, account receivables, client service, and site administration. The representative works with customer, operations, quality control, and quality assurance teams to maintain accurate records, resolve mailing and billing issues, and support client retention. The regular shift is 10 a.m.–6 p.m. Monday through Friday; training is scheduled for approximately 7:30–8 a.m. to 4:30–5 p.m. Monday through Friday. Based on operational needs, the employee must be flexible to work overtime, potentially including weekends, holidays, or a different shift, with limited or no advance notice.

Pitney Bowes Presort Services sorts mail on behalf of clients, helping them receive postage savings through the company’s national network of operating centers. The company says it offers opportunities for career growth and development, an inclusive environment, and challenging opportunities to contribute to a transforming organization.

Requirements

• At least 2 years of customer service experience.
• At least 3–5 years of accounting experience.
• Ability to organize, prioritize, and handle multiple work assignments.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to maintain high-quality work with limited supervision and work effectively independently or in a team.
• Ability to handle difficult customer situations professionally and courteously.
• Ability to work a flexible schedule and overtime based on operational needs, potentially including weekends, holidays, or a different shift with limited or no advance notice.
• Strong analytical and organizational skills, with close attention to detail.
• Ability to work in a fast-paced environment with frequent interruptions and meet deadlines.
• Basic English comprehension sufficient to understand and follow safety and other operational directions communicated in English.

Nice To Haves

• Associate degree (A.A.) in Accounting or Business, or two to three years of related experience maintaining a computer-based record and billing system.
• Experience maintaining a computer-based record and billing system.

Responsibilities

• Input or import machine count information into the job process and compare it with customer counts; notify Customer Service Representatives about missing count sheets.
• Review rejected-mail amounts against the percentages specified in Job Orders and run daily customer-qualified reports to verify piece counts and readable-mail percentages.
• Verify meter postage daily, process USPS checks when postage is needed, and review daily USPS stamp records, entering or importing information into the POInTS system and maintaining files.
• Capture permit postage and distribute it to the appropriate job.
• Review Job Orders for accuracy and completeness, including postage class, postage rates, and billable activities.
• Verify meter head balances and postage distribution to Job Orders daily.
• Verify that all Job Order activities have been identified and captured and are ready for weekly invoicing.
• Enter new customer information into the POInTS system for billing and communicate the information to corporate.
• Contact customers regarding accounts receivable collections, including accounts more than 30 days and less than 60 days past due.
• Communicate daily with Operations personnel about issues or anticipated problems.
• Use computer systems and applications to enter and retrieve information, update records, provide information, and respond to questions and problems.
• Administer databases, including customer addresses, client meter information, USPS paperwork requirements, mail-quality issues, client blast emails, and TQM compliance.
• Help manage and build relationships with small and medium-sized clients by proactively preventing issues.
• Assist with analysis and presentations to the operations team as needed.
• Notify management of issues or changes needed to enhance and maintain client retention.
• Complete special client reports, including billing reports, and conduct customer survey calls about service quality.
• Handle incoming client calls and coordinate with Pitney Bowes staff as needed.
• Assist with investigating and resolving customer mailing concerns; coordinate with QC and QA on customer mail issues and take appropriate steps to resolve them.
• Coordinate with staff on client start-ups, special mailings, and specific customer requests.
• Assist with customer invoicing to ensure timeliness and accuracy through monthly review.
• Check in visitors at the front desk and manage visitor access badges.
• Procure office supplies and production materials, manage vendor invoice payments, and manage the site procurement credit card.
• Provide backup support in others’ absence and perform other duties as assigned.

Benefits

• Comprehensive benefits and wellbeing programs.
• Opportunity to grow and develop a career.
• Inclusive environment that encourages diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to the success of a transforming organization.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree