Client Billing Representative

Pitney Bowes • Grove City, OH

4d • $24 - $27 • Onsite

About The Position

Pitney Bowes is hiring a full-time Client Billing Representative at its Grove City, Ohio facility. The role supports client billing, customer service, accounts receivable, mail and postage verification, database administration, and site operations. The regular shift is 10 a.m.–6 p.m., Monday through Friday; training is scheduled Monday through Friday from approximately 7:30–8 a.m. to 4:30–5 p.m. The wage range is $24.00–$27.00 per hour.

The representative works with customers and operations personnel to ensure accurate job records, postage and billing, timely invoicing, and responsive resolution of customer concerns. The role also supports visitors, procurement, vendor payments, and other site needs, and provides backup coverage when needed. Overtime, weekends, holidays, or a different shift may be required based on operational needs, sometimes with limited or no advance notice.

Pitney Bowes Presort Services sorts mail on behalf of clients, helping them access discounted postage rates. Its national network of operating centers processes more than 17 billion pieces of mail annually and provides end-to-end mail solutions from pickup through entry into the postal system. The company describes an inclusive environment, career development opportunities, and comprehensive benefits and wellbeing programs.

Requirements

• At least 2 years of customer service experience.
• At least 3–5 years of accounting experience.
• Ability to organize, prioritize, and handle multiple work assignments.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to maintain high-quality work with limited supervision and work effectively independently or as part of a team.
• Ability to handle difficult customer situations professionally and courteously.
• Flexible schedule and availability for overtime, including weekends, holidays, or a different shift, based on operational need and potentially with limited or no advance notice.
• Strong analytical and organizational skills and close attention to detail.
• Ability to work in a fast-paced environment with frequent interruptions and meet deadlines effectively.
• Sufficient understanding of English to understand and follow safety and operational directions communicated in English, regardless of native language.

Nice To Haves

• Associate degree in Accounting or Business, or two to three years of related experience maintaining a computer-based record and billing system.
• Experience maintaining a computer-based record and billing system.

Responsibilities

• Input or import machine-count information into job processes and compare it with customer counts on count sheets.
• Notify Customer Service Representatives about missing count sheets.
• Review rejected-mail amounts against the percentages specified in job orders.
• Run daily customer-qualified reports to verify piece counts and readable-mail percentages.
• Verify meter postage daily; process USPS checks when postage is needed; review daily USPS 3600s; enter or import information into POInTS and maintain files.
• Capture permit postage and distribute it to the appropriate job.
• Review job orders for accuracy and completeness, including postage class, rates, and other billable activities.
• Verify meter-head balances and postage distribution to job orders daily.
• Confirm job-order activities are captured and ready for weekly invoicing.
• Enter new customer information into POInTS for billing and communicate information to corporate.
• Contact customers about accounts receivable more than 30 and less than 60 days overdue.
• Communicate daily with Operations personnel about existing or anticipated issues.
• Use computer systems and applications to enter and retrieve information, update records, provide information, and respond to questions and problems.
• Administer databases, including customer addresses, client meter information, USPS paperwork requirements, mail-quality issues, client blast-email communications, and TQM compliance.
• Help manage and build relationships with small and medium customers and proactively prevent issues.
• Assist with analysis and presentations for the Operations team as needed.
• Notify management of issues or changes needed to support client retention.
• Prepare special client reports, including billing reports, as needed.
• Conduct customer survey calls about service quality.
• Handle incoming client calls and coordinate with Pitney Bowes staff as needed.
• Assist with investigating and resolving customer mailing concerns related to provided services.
• Consult QC and QA about customer mail issues and take appropriate steps to resolve them.
• Coordinate with staff on client start-ups, special mailings, and specific customer requests.
• Support the customer invoicing process through monthly reviews to help ensure timeliness and accuracy.
• Assist with checking in visitors at the front desk and managing visitor access badges.
• Assist with procuring office supplies and purchase production materials.
• Manage vendor invoice payments and the site's procurement credit card.
• Perform other assigned duties and provide backup support in others’ absence.

Benefits

• Opportunity to grow and develop a career.
• Inclusive environment that encourages diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to a transforming organization.
• Comprehensive benefits and wellbeing programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree