Representative, Billing

Liberty Utilities•Joplin, MO

About The Position

The Representative, Billing reports to the Supervisor of Billing and is responsible for daily customer billing and a variety of other billing activities. The role supports accurate, timely, and high-quality billing processes, monitors bill production performed by Liberty Utilities or contracted billing vendors, and identifies and resolves billing exceptions using SAP. The representative also assists with meter-reading exceptions, completes service orders entered by Customer Service, and processes billing transactions and requests, escalating complex matters to the appropriate level. The position requires a high school diploma or GED and two years of progressively responsible related experience. Utility industry experience is preferred. Candidates need customer communication skills, the ability to perform advanced mathematical operations or moderately complex statistical or accounting methods, and advanced knowledge of software applications for creating documents, reports, or graphics. A valid Operator’s Driver’s License and proof of current insurance are required. The employee must be available to travel if needed and possess or be eligible to obtain a U.S. Passport. The company describes its work environment as collaborative and flexible and offers competitive pay and a comprehensive benefits package. It emphasizes customer focus, integrity, inclusivity, innovation, teamwork, continuous learning, and a safe, healthy, and respectful workplace.

Requirements

High school diploma or GED.
Two years of progressively responsible related experience.
Ability to communicate with internal and/or external customers.
Ability to perform advanced mathematical operations and/or moderately complex statistical and/or accounting methods.
Advanced knowledge of various software applications used to create documents, reports, and/or graphics.
Valid Operator’s Driver’s License and proof of current insurance.
Availability to travel if needed by the company.
Possess or be eligible to obtain a U.S. Passport.

Nice To Haves

Utility industry experience.

Responsibilities

Perform all aspects of billing, including exceptions, adjustments, and complaints, efficiently and in a timely manner.
Monitor bill production activities conducted by Liberty Utilities or a contracted billing vendor.
Develop competency in SAP to identify issues, take steps toward resolution, and ensure all exceptions are resolved accurately and promptly.
Ensure timely, accurate, and quality billing processes, troubleshooting when necessary.
Assist with meter-reading exceptions.
Complete service orders entered from Customer Service.
Receive and process billing transactions and requests, escalating complex items to the designated level of responsibility.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage, and a 401(k) plan with a 5% match, effective day one.
Annual bonus and merit increase eligibility.
Life insurance and short-term and long-term disability coverage.
Employee Stock Purchase Program.
Free Employee Assistance Program and Headspace account.
Three weeks of vacation, paid sick days, 12 paid company holidays, and three paid volunteer days.
Tuition reimbursement, professional development opportunities, and reimbursement for certification costs.
Reward and recognition programs and service awards.
Competitive pay reflecting skills and experience.
Collaborative and flexible work environment.