Billing Representative

West Bend Insurance Company•West Bend, WI

1d•$22 - $27•Hybrid

About The Position

This role supports policyholder billing, payment processing, account maintenance, and customer service while handling items such as endorsements, cancellations, reinstatements, audits, and disbursements. The ideal candidate is detail-oriented, customer-focused, comfortable with numbers and technology, and able to problem-solve effectively in a collaborative environment.

Requirements

1-3 years of experience in Billing
Superior customer service skills
Strong mathematical skills
Detail oriented
Verbal and written communication skills
Problem solving skills, ability to handle issues and problems
Proficient in the use of computer software including but not limited to Excel, Word, and Outlook
Experience working in a team oriented, collaborative environment

Nice To Haves

Some college education or equivalent
Associate in General Insurance Designation

Responsibilities

Supports billing of policyholders insurance premium and posting payment receipts.
Provides excellent customer assistance to policyholders, agents, and internal associates using various channels of communication.
Prepares correspondence and takes appropriate action with delinquent accounts.
Responsible for sorting and processing work in the Billing department such as endorsements, cancellations, reinstatements, audits, and disbursements.
Adapts to and supports continual change.

Benefits

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance