Client Account Manager II - SMB

Alantra•Anchorage, AK

About The Position

The Client Account Manager II – SMB works as part of the SMB Sales team to retain and grow the existing customer base. The role serves as a business partner to customers, driving increased sales and revenue by demonstrating the value of Alaska Communications products and services and introducing end-to-end technology solutions to address customers’ current and future business needs. The position has a strong emphasis on outside sales prospecting and customer visits, with at least 60% of the work week spent off-site in face-to-face customer meetings and prospecting for new customer acquisition.

Requirements

Bachelor’s degree in business administration, marketing, information technology, or a closely related field; alternate education and training may substitute on a year-for-year basis.
Two years of sales experience.
Demonstrated proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Valid driver’s license.
Ability to uncover customer business needs and use effective communication to direct customers to solutions.
Ability to build relationships with customers and coworkers.
Ability to learn and use complex systems and applications quickly.
Professional written, verbal, and aural communication skills.
Ability to make effective decisions, forecast sales accurately, and analyze financial information.

Nice To Haves

One year of B2B sales experience in a quota-carrying sales environment.
Telecommunications or information technology experience.

Responsibilities

Meet or exceed sales goals by assessing customer needs, identifying appropriate Alaska Communications solutions, and closing sales.
Conduct face-to-face customer visits to develop relationships and expand revenue sources.
Spend at least 60% of the work week off-site with customers in face-to-face meetings and prospecting for new customer acquisition.
Perform account reviews to ensure contracts and account information are current and accurate while identifying additional sales opportunities.
Prepare sales documentation, activity reports, and forecasts as required.
Receive and work sales leads from the customer call center and website through to closing.
Maintain ongoing relationships with accounts to provide positive customer experiences and maximize sales opportunities.
Develop and maintain collaborative relationships with internal stakeholders.
Take initiative to improve processes that enhance customer satisfaction or increase company profitability.
Perform other assigned duties and complete projects not specified in the job description.