Client Account Executive, Commercial

Dialpad•Austin, TX

2d•Hybrid

About The Position

Dialpad is hiring a Client Account Executive, Commercial, to manage a portfolio of existing customers and drive year-over-year revenue growth. The role serves as a consultant and trusted advisor to customers, demonstrating the value of Dialpad’s product suite and helping customers realize the value of their accounts. The Client Account Executive develops and executes sales strategies, manages customer relationships, and works to achieve sales and revenue goals while ensuring customer satisfaction. The position reports to a Sales Manager and may be based in Dialpad’s Austin, Texas office on a hybrid schedule. The Commercial Client Account Executive owns the end-to-end sales process for a portfolio of customers, collaborating with internal teams and Dialpad Partners to grow the existing customer base. Dialpad describes its workplace as an inclusive, collaborative environment and provides AI tools and training to help employees develop and perform.

Requirements

1–3+ years of sales experience in an ever-changing environment.
Proven success meeting and exceeding revenue targets, with a New Business or Account Management background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time-management and organizational skills, including the ability to track numerous details.
Willingness to travel to customer locations or events as needed.
Curiosity about customers’ businesses, internal teams, and processes.
Ability to ask closing questions early and often and maintain a closing mindset.
Ability to analyze a portfolio of accounts and develop strategies for selling customers additional products.
Ability to thrive in a fast-paced, high-velocity sales environment.

Nice To Haves

SaaS sales background; UCaaS/CCaaS experience is an additional advantage.
Experience with CRM software such as Salesforce and GSuite tools such as Google Sheets.

Responsibilities

Own the end-to-end sales process for a portfolio of existing commercial customers.
Develop and execute account plans and sales strategies to achieve quarterly goals.
Cultivate customer relationships to understand business strategies and expansion plans.
Work leads and generate pipeline.
Meet or exceed quarterly revenue goals.
Serve as a Dialpad product expert, trusted advisor, and resource for customers.
Identify customers who may be a fit for the Customer Advisory Board and Executive Sponsor Program.
Advocate for customers and help them realize value from their accounts.
Collaborate with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners.
Provide timely and accurate forecasts to sales leadership.