Client Access Specialist- Med Clinic
Radiant Health•Marion, IN
•Onsite
About The Position
The Client Access Specialist joins the Medication Clinic team and serves as a primary point of contact for individuals and families seeking behavioral health services. The role helps clients navigate access to care through registration, scheduling, insurance verification, financial assistance, referrals, and follow-up services. It is suited to someone who provides strong customer service, works effectively in a fast-paced environment, and helps remove barriers to care.
Requirements
- Associate degree or equivalent combination of education and experience required.
- Minimum of two years of experience in behavioral health, healthcare, human services, medical office operations, client access, patient registration, insurance verification, referral coordination, or a related field.
- Ability to learn and apply healthcare insurance, eligibility, financial assistance, and authorization requirements.
- Proficiency with computers and ability to learn electronic health records, scheduling systems, and other technology platforms.
- Strong customer service, communication, problem-solving, and organizational skills.
- Ability to maintain confidentiality and work effectively in a fast-paced environment.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Welcome and assist clients, families, and community partners with accessing behavioral health services.
- Help clients navigate registration, scheduling, and required documentation.
- Verify insurance eligibility and benefits and assist with authorization requirements.
- Explain payment expectations and available financial assistance options.
- Assist clients with financial assistance applications and collect payments as needed.
- Coordinate appointments, referrals, and follow-up services.
- Provide administrative support for medication clinic appointments, including completing required pre-appointment screening activities.
- Assist clients with telehealth technology and appointment readiness.
- Provide backup support for front office check-in/check-out and Same Day Care services.
- Work closely with clinical teams, billing, eligibility specialists, and other departments to help clients access services.
- Maintain accurate documentation while following confidentiality and organizational guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
