Client Access Coordinator

The Salvation Army Southern California•Fairbanks, AK

19h•Onsite

About The Position

The Client Services Coordinator’s primary role is providing overall coordination and implementation of client services of Fairbanks Corps family services ministry. This position will provide daily services to individuals requiring all aspects of The Salvation Army assistance. The Client Services Coordinator will provide opportunities for community volunteers to support Salvation Army programs and ministries.

Requirements

Associate degree or higher or 2 (two) years of experience in a related field (social services, education, health field, etc.).
A working knowledge of general office equipment.
Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries, and clients.
Proficiency with essential Microsoft office software (Word, Excel, etc.).
Demonstrated ability to work as part of a team.
Excellent oral and written communication skills.
Valid driver’s license with an acceptable driving and criminal history records.
Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.
Must be creative, self-motivated, organized, flexible, and possess leadership skills.
Must complete the online course for Sacred Boundaries and Protect the Mission and pass the Background Check required by The Salvation Army for employment.
The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.

Nice To Haves

A working knowledge of local resources and community stakeholders is strongly preferred.
Efficiency in WellSky social services database.
Experience collaborating with diverse community agencies in Alaska or similar communities.

Responsibilities

Supervise and direct food box distributions, including processing applications and coordinating with the Fairbanks Community Food Bank.
Provide services to families seeking assistance through community networking.
Provide family continuity of care to include rental assistance, utility assistance and vouchers for clothing, household goods and furniture.
Become proficient in the HUD HMIS data collection system or similar system.
Utilize HUD HMIS data collection system as required per grant stipulations.
Assist individuals seeking information regarding Salvation Army services, i.e in person, via phone or email.
Ensure consistent data input into The Salvation Army’s social services software in order to evaluate the progress of families and be compliant with in-house statistical deadlines.
Maintain client and statistical records, reports, and data for all Family Services-related assistance, including BHAP fund distribution, by required deadlines.
Support data collection and outcome measurements leading to further enhancement of The Salvation Army’s services to families at risk.
Outreach to other local social services agencies/programs.
Assist with seasonal programs to include, but not limited to; Back to School, Thanksgiving and Christmas.
Work with and recruit volunteers, in conjunction with the Volunteer Coordinator, to support Salvation Army social service opportunities.
Provide back up support, as needed, to CSFP and TEFAP food box distribution.
Driving responsibilities include, but are not limited to running work errands, picking up the mail, and attending staff meetings.
Perform other related duties as assigned.