Client Access Representative

Brightli • Springfield, MO

4d

About The Position

The Client Access Representative serves as a welcoming and dependable first point of contact for clients and families. This fast-paced role coordinates appointments, verifies client and insurance information, collects payments, maintains accurate records, and provides excellent service while managing sensitive or challenging interactions. The representative also supports timely access to services by confirming benefits and eligibility and coordinating referrals.

The role involves using Electronic Medical Records and other applications, responding to questions and concerns, maintaining a welcoming reception and waiting-room environment, and participating in service monitoring and quality-improvement initiatives. The position requires effective communication, sound judgment, strong organization, and the ability to work with minimal day-to-day instruction while contributing reliably to a team.

This is a full-time position in Springfield, Missouri, within the Client Access department. Brightli describes its mission as improving client care, sharing resources to reduce the financial burden on community mental health centers, advocating for increased access to mental health and substance use care, and evolving behavioral health services to better meet client needs. Burrell Behavioral Health is an Equal Employment Opportunity Employer and a Smoke and Tobacco Free Workplace.

Requirements

• High school diploma or GED.
• Excellent oral, written, and interpersonal communication skills.
• Strong customer-service orientation and sound judgment during dynamic or potentially stressful client encounters.
• Ability to work effectively with minimal day-to-day instruction and adapt to general direction on new assignments.
• Strong organizational skills and ability to manage multiple priorities while contributing as a dependable team member.
• Excellent typing, computer, and general office-equipment skills.
• Successful completion of required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.
• Current driver’s license, acceptable driving record, current auto insurance, and reliable transportation to assigned work locations.
• Ability to meet the stated sedentary-work demands, including repetitive hand, finger, and arm movements for typing and writing.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Welcome clients to the clinician practice; verify personal and payment information; confirm insurance coverage; collect applicable copayments; and provide requested information.
• Schedule clinician appointments, confirm client benefits and eligibility, and coordinate referrals.
• Assist clients, families, and staff with questions or concerns during visits using guest-relations and problem-solving skills.
• Manage appointment changes, cancellations, bumped appointments, and no-shows according to established processes.
• Request, prepare, and review client health records to ensure documentation is complete and current.
• Collect payments, make change, issue receipts, document transactions, and balance daily cash amounts against recorded activity.
• Use Electronic Medical Records and other appropriate applications effectively and accurately.
• Answer and route telephone calls and place outgoing calls as requested by leadership.
• Provide leadership with feedback regarding the client experience and clinician office practice services.
• Maintain a welcoming reception and waiting-room environment, including straightening chairs, magazines, and other light furniture.
• Operate office equipment, including phones, fax machines, and copiers.
• Participate in service monitoring and quality-improvement initiatives.
• Complete additional duties and projects as assigned by leadership.

Benefits

• Employee Assistance Program offering 24/7 counseling services, legal assistance, and financial consultation at no cost for the employee and household.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Advancement opportunities and promotion from within.
• Work culture and environment described as welcoming, warm, supportive, and focused on employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED