Clerk 2026-102

City of Chicopee•Chicopee, MA

About The Position

The City of Chicopee’s Department of Public Works – Pretreatment Department is hiring a Clerk to perform general clerical duties according to standard office procedures. The role verifies invoices; prepares and enters payroll data, laboratory results, and budget information; composes and types reports and letters; updates and maintains computer records and files; prepares and enters work orders; and supports fixed asset management and reporting. The Clerk must understand the City’s utility billing system to assist customers, act as a receptionist, answer calls, dispatch personnel, and sort and distribute mail. Occasional overtime may be required. The position is full-time, non-exempt, and scheduled for 40 hours per week. The schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 7:00 AM–3:30 PM. A Massachusetts Class D driver’s license is required. The position pays $20.19 per hour at Grade A02, Step 01.

Requirements

Massachusetts Class D driver’s license.
Proficiency in Microsoft Office software, including Windows, Excel, and Outlook.
Working knowledge of MUNIS.
Demonstrated customer service abilities related to Public Works and utility billing.
High school diploma or GED and two years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Process bills, purchase orders, and requisitions using the City’s MUNIS software.
Enter, update, and maintain departmental computer files containing industrial laboratory results, treatment plant data, budget information, and personnel records.
Enter work orders and dispatch personnel for sewer backups and related sewer issues throughout the City.
Research account information to address questions and concerns about sewer and storm accounts and bills.
Answer public inquiries and address complaints by phone and in person.
Type reports, correspondence, and spreadsheets using Microsoft Office programs such as Word, Excel, and Access.
Act as receptionist by answering phone calls, directing walk-in vendors and customers, and handling inquiries.
Sort and distribute incoming mail to the WPC Facility.
Perform data entry and file documents, correspondence, and invoices.
Update and maintain files in the Access database.
Use adding machines, calculators, computers, Microsoft Office products, and MUNIS for assigned work.
Perform clerical duties accurately and apply knowledge of DPW-Public Utilities operations.
Maintain a professional and courteous demeanor with the public and effective relationships with employees, city officials, residents, and public and private agencies.
Run City errands, including delivering and picking up correspondence, purchase orders, and warrants from other City departments and the Post Office.
Abide by City of Chicopee health and safety policies and procedures.
Perform other related duties as assigned by the DPW Superintendent or designee.