Clerk (Evening Shift)

GATEWAY CSB PEO LLC•Savannah, GA

10d•Onsite

About The Position

The Clerk I provides administrative, clerical, and customer service support to Behavioral Health and Intellectual and Developmental Disabilities (IDD) programs. The position supports assigned departments by scheduling appointments, maintaining records, entering data, preparing correspondence and reports, processing program-related documentation, and assisting consumers, staff, and visitors. It helps ensure efficient office operations and excellent customer service. The role works in a general office environment using standard office equipment and may involve minor travel between Gateway locations. The employee performs responsibilities with minimal supervision and may be required to remain at or return to work during agency incidents or emergencies, or work non-traditional schedules as needed. Gateway BHS requires pre-employment drug testing and compliance with applicable policies, training, and any relevant licensure or certification requirements.

Requirements

One year of related administrative, clerical, customer service, or office support experience, or one year at the lower level or in an equivalent position.
High school diploma or GED.
Knowledge of general office procedures, including typing, filing, records management, and customer service.
Knowledge of agency and departmental policies and procedures, agency confidentiality requirements, and agency-specific forms, software, and operating procedures.
Knowledge of Microsoft Office applications and related office software, scheduling systems, and office workflow processes.
Knowledge of the Georgia Open Records Act.
Ability to communicate effectively verbally and in writing; answer telephones, direct calls, and take accurate messages.
Ability to assist staff, consumers, and visitors professionally and identify and respond appropriately to customer needs.
Ability to sort, route, and process incoming and outgoing correspondence.
Ability to make sound decisions about daily work assignments, work independently with minimal supervision, prioritize duties, and meet deadlines.
Ability to maintain organized filing systems, records, and documentation and interpret policies and procedures.
Ability to compose concise professional correspondence and organize information into reports and summaries.
Ability to review documents and reports for accuracy and prepare agency-specific forms and reports.
Ability to type efficiently and accurately and use scheduling software and office technology.
Ability to implement process improvements as directed, troubleshoot routine office equipment issues, and remain current on departmental policies and procedures.
Maintain applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training, where applicable.
Travel between Gateway sites as required.
Meet the physical demands of the role, including frequent walking, sitting, standing, kneeling, lifting or moving up to 15 pounds, extended computer work, and frequent fine hand-eye coordination, hearing, and visual acuity; occasional climbing, balancing, bending, and stooping.
Complete mandatory pre-employment drug testing.

Responsibilities

Greet visitors, consumers, family members, and staff; determine the purpose of visits and direct individuals appropriately.
Schedule consumer appointments using agency-approved scheduling software and maintain electronic calendars as assigned.
Perform data entry and maintain records in accordance with agency policies and procedures.
Collect fees and payments for services when assigned.
Copy, scan, file, maintain, and distribute documents.
Complete forms and documentation in accordance with organizational procedures.
Use Microsoft Office applications to prepare correspondence, reports, meeting notes, and other documents.
Purchase, track, and maintain office supplies and stock items as assigned.
Receive, open, route, and distribute incoming mail, email, and other correspondence.
Answer telephones, respond to inquiries, take messages, and transfer calls appropriately.
Maintain confidentiality of consumer, personnel, and organizational information.
Prepare and distribute reports to appropriate individuals and departments.
Maintain organized personnel, consumer, and administrative files, records, and databases.
Record and maintain meeting minutes and related documentation.
Provide clerical and administrative support for Behavioral Health and IDD programs and assist with departmental projects and administrative functions.
Support daily office operations and workflow efficiency; process fees, forms, and reports as assigned.
Collaborate across departments and programs, treating others with dignity, respect, and professionalism and supporting a positive, customer-focused work environment.
Follow organizational policies and procedures, including requirements concerning work attendance, breaks, leave, professional appearance, health and safety, training, conduct, and drug- and alcohol-free work.