Evening Deli Clerk

Kroger•Richmond, MI

About The Position

The Evening Deli Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The position assists the department manager in meeting sales and profit goals, monitors quality assurance standards, and supports the Customer 1st strategy. The clerk is expected to demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Previous customer service experience.
Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the requested quantities and recommend items to help customers find what they need.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix recipe ingredients.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; report ordering or shipping discrepancies to the department manager.
Maintain appropriate temperatures in cases and coolers and keep temperature logs.
Understand the store layout and help customers locate products.
Stay informed about current and upcoming seasonal and special advertisements, department products, and inventory conditions.
Answer customer questions and make product suggestions while helping customers feel welcome and appreciated.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Promote trust and respect among associates and work cooperatively in a fast-paced, sometimes stressful environment.
Manage conflict reasonably and cooperatively, act honestly with customer and business information, and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.