Clerk Typist 4

Capital Regional District•Victoria, BC

2d•CA$34 - CA$36•Onsite

About The Position

This position acts as the primary receptionist/cashier/information services clerk for the Capital Region Housing Corporation and performs a variety of tenant services and clerical tasks. The role involves managing incoming calls, processing payments, providing housing information to the public, assisting applicants, handling mail, developing forms, processing invoices, maintaining petty cash, and supporting various administrative functions. The position also requires occasional support to CRD Reception and performing other related duties as required.

Requirements

Excellent communication (verbal and written), interpersonal and customer service skills.
Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
Considerable experience with and understanding of Enterprise Resource Planning (ERP) systems such as SAP.
Strong accurate keyboarding and data entry skills.
Strong ability to operate various types of office equipment.
Considerable experience handling, balancing, recording and depositing cash; to complete accurate reconciliation and calculations with accuracy and speed.
Strong ability to act independently, make decisions within clearly established policy guidelines.
Strong ability to effectively represent the Housing Corporation in a courteous and responsible manner.
General experience with and understanding of social housing or other non-profit social services.
Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.
Strong ability to take rental payments and other cash transactions, issue receipts, and prepare deposits clearly and accurately.
Strong ability to work effectively in a team environment and individually with minimal supervision.
Certificate in a related discipline
A minimum of 2 years' directly related experience
An equivalent combination of education and experience
Valid BC Driver's Licence

Responsibilities

Acts as the primary receptionist and cashier for the Corporation.
Accepts and enters all payments in SAP and issues receipts for cash and/or cheque and debit payments, as requested.
Receives all incoming calls; answers routine enquiries and routes/directs calls to appropriate staff member; directs routine maintenance calls and emergency call to administrative or caretaking staff.
Prepares and submits daily bank deposits.
Provides housing information to the public; explains the functions, rules, regulations and policies governing the operation of the Housing Corporation; deals tactfully with the public.
Assists applicants in completing the necessary forms; explains housing availability and refers applicants to other agencies, where appropriate.
Reviews applications for completeness and forwards to BC Housing Registry.
Processes incoming and outgoing (courier and registered) mail.
Develops and updates fillable forms for the corporation.
Codes and processes invoices for payment including verifying invoices for purchases, taxes and PO reference.
Maintains purchase order book logbook and liaises with staff on outstanding POs and invoices.
Maintains petty cash fund.
Assists with the preparation of maintenance arbitration evidence packages.
Coordinates changes to telephone messaging system, fax and photocopy repairs and maintenance.
Coordinates with caretakers on move-out charges.
Provides clerical support to works control on chargeback system including invoicing and collections.
Follows all policies, procedures and standards of the CRD.
Provides occasional support to CRD Reception, as required.
Performs other related duties, as required.