Clerk I

Bull Moose•Waterville, ME

3d•Onsite

About The Position

The Clerk I is a customer-facing Level 1 team member who provides thoughtful, engaging, and solution-based customer service. The role requires strong product knowledge, a team-oriented approach, and support for overall sales goals. Clerks help maintain a well-merchandised, organized, and clean store, and are expected to show a desire to learn and grow.

Requirements

Effectively build relationships with customers, peers, and leadership.
Communicate clearly and effectively, with strong interpersonal skills.
Work a flexible schedule based on store needs, including holidays, weekends, and overtime as required.
Demonstrate professionalism and enthusiasm.
Be detail-oriented and computer literate.
Operate store equipment such as a computer terminal, telephone, calculator, and printer.
Accept constructive criticism and advice.
Professionally convey disagreements and concerns.
Ask clarifying questions when unsure.
Have strong alphabetization skills.
Treat teammates fairly and with dignity and respect.
Learn new tasks through hands-on training.
Take direction from supervisors.
High school education or equivalent is preferred.
One year of customer service experience is preferred.

Nice To Haves

High school education or equivalent.
One year of customer service experience.

Responsibilities

Assist customers with a variety of transactions in a seamless and friendly manner.
Greet customers and provide prompt, courteous service and assistance.
Approach customers on the sales floor.
Scan customer purchases into the cash register efficiently and accurately.
Collect cash or checks and provide accurate change in accordance with company policies and procedures.
Demonstrate expertise in technologies used in the store.
Promote trust, teamwork, and positive team relationships.
Promote the Bull Moose Frequent Buyer rewards program during customer interactions.
Maintain an energetic and upbeat manner.
Answer incoming phone calls and make outgoing calls.
Act in accordance with company values and guiding principles.
Be receptive to feedback and take action as required.
Support and embody a positive store culture through honesty, integrity, and respect.
Maintain a clean and organized workspace.
Follow company safety standards, policies, and established procedures.
Verify customer IDs and follow store policies regarding acceptance of buybacks.