Clerk I

Bull Moose•Waterville, ME

2d•Onsite

About The Position

Clerk I is a customer-facing Level 1 team member role. The position provides thoughtful, engaging, solution-based customer service, demonstrates product knowledge, supports the team and overall sales goals, and helps maintain a well-merchandised, organized, and clean store. Team members are expected to be eager to learn and grow.

Requirements

Ability to build effective relationships with customers, peers, and leadership.
Clear, effective communication and strong interpersonal skills.
Ability to work a flexible schedule based on store needs, including holidays, weekends, and overtime as required.
Professionalism and enthusiasm.
Attention to detail and computer literacy.
Knowledge of operating equipment such as a computer terminal, telephone, calculator, and printer.
Ability to accept constructive criticism and advice, communicate disagreements and concerns professionally, and ask clarifying questions when unsure.
Strong alphabetization skills.
Ability to treat teammates with fairness, dignity, and respect.
High school education or equivalent preferred.
One year of customer service experience preferred.
Ability to perform frequent to continuous repetitive grasping, reaching, and hand/arm motions while standing most or all of the shift; continuous fine-finger motions when handling money and stickering products; bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally; push or pull up to 25 pounds occasionally; climb ladders occasionally; and maneuver through limited spaces on the sales floor, in the stockroom, and behind counters.

Nice To Haves

High school education or equivalent.
One year of customer service experience.

Responsibilities

Assist customers with a variety of transactions and provide a seamless, friendly experience.
Greet customers and provide prompt, courteous service and assistance.
Approach customers on the sales floor.
Accurately and efficiently scan customer purchases into the cash register.
Collect cash or checks and provide accurate change in accordance with Bull Moose policies and procedures.
Demonstrate expertise in technologies used in the store environment.
Promote trust, teamwork, and positive team relationships.
Promote the Bull Moose Frequent Buyer rewards program during customer interactions.
Remain energetic and upbeat.
Answer incoming phone calls and make outgoing calls.
Act in line with Bull Moose values and guiding principles.
Be receptive to feedback and take action as required.
Support and embody a positive store culture through honesty, integrity, and respect.
Maintain a clean and organized workspace and comply with store safety standards, policies, and established procedures.
Verify customer IDs and follow store policies for accepting buybacks.
Take direction from supervisors and learn new tasks through hands-on training.