Clerk I

Bull Moose•Portsmouth, NH

7d•Onsite

About The Position

Clerk I is a customer-facing Level 1 team member role. The position provides thoughtful, engaging, and solution-based customer service; demonstrates product knowledge; supports sales goals; and helps maintain a well-merchandised, organized, and clean store. Team members are expected to work collaboratively and show a desire to learn and grow. The role includes assisting customers with transactions, operating the cash register, promoting the Bull Moose Frequent Buyer rewards program, handling phone calls, and following store policies, procedures, and safety standards.

Requirements

High school diploma or equivalent preferred.
One year of customer service experience preferred.
Build effective relationships with customers, peers, and leadership.
Clear, effective communication and strong interpersonal skills.
Work a flexible schedule based on store needs, including holidays, weekends, and overtime as required.
Demonstrate professionalism and enthusiasm.
Be detail-oriented and computer literate.
Operate equipment such as a computer terminal, telephone, calculator, and printer.
Accept constructive criticism and advice.
Professionally convey disagreements and concerns.
Ask clarifying questions when unsure.
Strong alphabetization skills.
Treat teammates with fairness, dignity, and respect.

Nice To Haves

High school diploma or equivalent.
One year of customer service experience.

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience.
Greet customers and provide prompt, courteous service and assistance.
Approach customers on the sales floor.
Scan customer purchases into the cash register efficiently and accurately.
Collect cash or checks and provide accurate change in accordance with Bull Moose policies and procedures.
Demonstrate expertise in technologies used in the store environment.
Build trust, teamwork, and positive team relationships.
Promote the Bull Moose Frequent Buyer rewards program during customer interactions.
Remain energetic and upbeat.
Answer incoming phone calls and make outgoing calls.
Act in line with Bull Moose values and guiding principles.
Be open to feedback and take action as required.
Support a positive store culture through honesty, integrity, and respect.
Maintain a clean and organized workspace.
Support and comply with Bull Moose safety standards, policies, and established procedures.
Verify customer IDs and follow store policies for accepting buybacks.
Take direction from supervisors and learn new tasks through hands-on training.