Clerk 3 (Commis 3) Bilingual/Bilingue
About The Position
As a Bilingual Customer Service Representative, Transaction Services, you complete transactions and provide quality service to our individual and business customers. Working in a fast paced, continuously evolving service delivery environment, you scrutinize records, process documents, and apply relevant legislation and policy. You also issue primary identity documents such as Driver’s Licenses and Nova Scotia Identification cards. Other key responsibilities include maintaining security/control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory. While exercising a high degree of confidentiality, you accurately enter and retrieve data from automated systems. In your work, you interact with the general public, providing excellent customer service.
Requirements
- Minimum of four years of experience in a fast-paced, front-line customer service environment.
- Fully bilingual (both English and French).
- Flexible team-player with strong customer service skills.
- Ability to complete work with efficiency and accuracy.
- Experience in balancing accounts.
- Excellent attention to detail.
- Excellent judgment.
- Strong communication skills.
- Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements.
- Strong data entry and computer skills.
- A high aptitude to acquire, retain, organize and apply policies and procedures.
- Strong prioritization and problem-solving skills.
Nice To Haves
- Knowledge of Service Nova Scotia programs.
- Ability to scrutinize and reconcile financial information and to detect and resolve discrepancies.
- Experience in cash handling.
Responsibilities
- Complete transactions and provide quality service to individual and business customers.
- Scrutinize records, process documents, and apply relevant legislation and policy.
- Issue primary identity documents such as Driver’s Licenses and Nova Scotia Identification cards.
- Maintain security/control of public funds.
- Issue and secure control of serial numbered and non-serial numbered inventory.
- Accurately enter and retrieve data from automated systems while exercising a high degree of confidentiality.
- Interact with the general public, providing excellent customer service.
Benefits
- Travel expenses will be reimbursed by the employer.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
