Clerical Support - Receptionist, MI Works

Gesher Human Services • Waterford Township, MI

4h • $40,000 - $49,000

About The Position

The Clerical Support-Receptionist works at the Career Center, greeting and engaging customers interested in services. The role provides data-entry support and sets up and maintains client records and other required documentation. It also assists customers with program paperwork and provides customer service intended to result in expressed satisfaction with the services provided.

This position is in the Workforce Development department and reports to a Manager, Assistant Manager, or Director. It has no supervisory responsibilities. The position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act. The job description is for general informational purposes and is not an employment contract; employment remains at-will. Gesher Human Services is an equal employment opportunity and affirmative action employer.

Requirements

• High school diploma or equivalency required.
• Ability to relate to disadvantaged individuals.
• Interpersonal skills sufficient to communicate with participants, the public, and staff.
• Composition skills sufficient to prepare required reports and paperwork.
• Ability to type 50 words per minute accurately.
• One year of experience with computer word-processing, spreadsheet, and database software required.
• Proficiency using Microsoft Office, as well as reasoning and language skills as measured by Agency norm tests.

Nice To Haves

• Two years of college in human services, finance, and/or business preferred.

Responsibilities

• Greet and register customers and provide customer service in a manner that results in expressed satisfaction with services provided.
• Assist in completion and verification of program paperwork.
• Prepare customer-related correspondence and reports as assigned.
• Under supervision, prepare supportive services forms and maintain required documentation.
• Set up and maintain program materials and customer records.
• Proofread numerical and statistical material.
• Use computerized software to create spreadsheets, templates, and databases as needed; input data and prepare reports using computerized database systems.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED