Clerical Specialist

Lancaster County•Lancaster, PA

11d

About The Position

This clerical position provides office support and is responsible for the initial intake and management of original court documents. The Divorce Clerk enters Divorce Complaints and subsequent filings into the computer system, scans and dockets filings to preserve the official record for the Lancaster County Court of Common Pleas, conforms Divorce Orders received by the Court, and sends copies to all parties. The position also processes and receipts filing fees and maintains files in both digital and paper formats. The role involves substantial customer service at the counter, by phone, and via email with attorneys and pro se litigants, as well as regular interaction with judicial staff. A professional, helpful demeanor, service orientation, and strong attention to detail are required. The Divorce Clerk works as part of a team with other Family Court members and reports to the Chief Deputy Prothonotary.

Requirements

High school diploma or equivalent.
One year of office experience that includes computer data entry, or an equivalent combination of education, training, and experience.
Competency in operating basic office equipment, including a computer and copier.
Excellent organizational skills and strong attention to detail.
Ability to type or keyboard proficiently.
Ability to locate files in an organized filing system.
Ability to communicate effectively and tactfully with the public in person and by phone.
Ability to work cooperatively with coworkers and other courthouse personnel.
Ability to analyze situations accurately and pursue an effective course of action.
Ability to review documents, locate and analyze data, and accurately enter information into a computer.
Ability to review correspondence and pleadings, analyze dispositions, perform simple math calculations, and process requests and documents.
Ability to transport dockets and indices weighing up to 25 pounds to various courthouse locations.
Ability to retrieve and accurately re-file documents in folders on shelves ranging from 1 to 6 feet high.
Ability to handle stressful situations tactfully and effectively.
Ability to sit for extended periods.

Responsibilities

Receive, review, conform, verify, and/or enter documents into a database.
Perform general docketing, scanning, and filing.
Prepare files and maintain digital and paper records.
Provide phone and mail assistance and customer service to attorneys and pro se litigants.
Process and receipt filing fees as needed.
Interact regularly with judicial staff and work cooperatively with Family Court team members and other courthouse personnel.
Complete other assigned tasks as needed.