Clerical Care Coordinator - Part Time - Day

Hackensack Meridian Health • Neptune Township, NJ

4d

About The Position

The Clerical Care Coordinator is a member of a patient care team that includes physicians, APNs, oncology nurses, and CMAs. The role ensures that clerical aspects of patient care are handled accurately and promptly and serves as a point person for a designated group of patients. The coordinator supports patients and families, helps them navigate The Cancer Center, and facilitates communication between patients, the Cancer Center, and other Medical Center disciplines.

Requirements

• High school diploma, GED, or equivalent program.
• At least 1 year of experience in an office environment.
• Ability to manage multiple priorities concurrently.
• Experience coordinating processes to ensure successful outcomes.
• Excellent written and verbal communication skills.
• Proficient computer skills, potentially including Microsoft Office and/or Google Suite.

Nice To Haves

• Reception experience.
• Oncology experience.

Responsibilities

• Build relationships with a designated group of patients to ensure matters are communicated and handled efficiently between the medical team and patients.
• Provide patient-centered care to patients and families.
• Coordinate appointments and related requisitions to expedite approvals for diagnostic and laboratory testing, social services, and financial and dietary counseling.
• Evaluate and measure interventions and develop multidisciplinary corrective action plans for poor performance or negative outcomes.
• Serve as a patient contact for clerical matters related to patient care.
• Help patients navigate The Cancer Center as a clerical representative.
• Facilitate communication between The Cancer Center and other disciplines throughout the Medical Center.
• Assist with the doctor's clinic, reception, and medical records as needed.
• Assume other clerical responsibilities in the department as needed.
• Identify the needs of the patient population and adapt care to those needs, including age, culture, language, and hearing or visual impairment; communicate at the patient's, parent's, or caregiver's developmental, educational, and literacy level.
• Perform other duties and projects as assigned.
• Adhere to HMH organizational competencies and standards of behavior.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Paid leave
• Tuition reimbursement
• Retirement benefits

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED