Clerical Assistant - Attendance

Wake County Public School System • Raleigh, NC

1d • Onsite

About The Position

The Clerical Assistant supports the activities of an office or school by performing general clerical duties, including copying, receiving telephone calls, and providing customer service. The role serves employees and visitors by responding to inquiries, delivering documents and information, and investigating questions or concerns to provide answers or resolutions. The position operates in a professional office environment and may have direct contact with school system staff, students, parents, and community members.

Requirements

• High school diploma or equivalent.
• Knowledge of Microsoft Office, specifically Microsoft Word, Excel, and PowerPoint, and Google Apps.
• Excellent customer service skills.
• Excellent organizational skills.
• Effective interpersonal skills for dealing with a diverse public.
• Ability to be discreet and maintain confidentiality.
• Ability to communicate clearly and concisely, orally and in writing, using a variety of communication techniques and tools.
• Ability to use office equipment such as a copier, fax machine, and scanner.
• Attention to detail and ability to minimize errors.
• Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.

Nice To Haves

• Experience in a clerical or human resource-related area.

Responsibilities

• Perform general clerical duties, including copying, faxing, typing, note taking, and scheduling meetings.
• Receive and return calls from employees seeking information.
• Answer and send emails to respond to inquiries and deliver needed documents and information.
• Provide customer service to people visiting the office or school.
• Investigate specific questions, concerns, and issues to provide answers or resolutions.
• Attend all required meetings and trainings.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED