Clerical Assistant - Pharmacy

Priority Family Care Center • Los Angeles, CA

12d

About The Position

Priority Family Care is seeking a dependable, organized Clerical Assistant with previous pharmacy experience to assist with pharmacy-related phone calls, prescription coordination, and administrative duties. The ideal candidate has excellent communication skills, attention to detail, and experience communicating with pharmacies and medical offices. Spanish speaking is required.

The position includes handling prescription inquiries and refill requests, following up on prescription status and medication availability, communicating with pharmacy and physician-office staff, and accurately documenting calls and follow-up activities. The assistant also supports general clerical and data-entry tasks, maintains organized records, protects confidential patient information, and routes clinical questions, medication concerns, and urgent issues to an appropriate licensed healthcare professional. Pharmacy technician licensure or registration may be required if the position includes duties regulated under applicable state law.

Requirements

• Previous pharmacy experience is required.
• Spanish speaking is required.
• Strong telephone etiquette and customer service skills.
• Excellent verbal and written communication skills.
• Basic computer skills, data entry, and documentation experience.
• Ability to multitask and handle a high volume of calls.
• Knowledge of HIPAA and patient confidentiality.
• Strong organizational skills and attention to detail.
• Pharmacy technician licensure or registration may be required if the position includes duties regulated under applicable state law.

Nice To Haves

• Experience working in a pharmacy, medical office, or healthcare setting.
• Pharmacy technician or pharmacy clerk experience.
• Experience communicating with retail pharmacies and prescription departments.
• Familiarity with prescription refill requests, medication prior authorizations, and pharmacy follow-ups.

Responsibilities

• Make and receive calls from pharmacies regarding prescription-related inquiries.
• Assist with prescription refill requests and communicate requests to the appropriate provider or clinical staff.
• Follow up with pharmacies regarding prescription status, medication availability, and processing delays.
• Communicate with physicians’ offices and pharmacy staff to resolve routine administrative issues.
• Accurately document calls, messages, and follow-up activities.
• Maintain organized records and protect confidential patient information in accordance with HIPAA requirements.
• Perform clerical duties, including data entry, filing, faxing, and other administrative tasks.
• Route clinical questions, medication concerns, and urgent issues to the appropriate licensed healthcare professional.
• Follow company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed