Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

15h • Onsite

About The Position

The Clerical Assistant 3 position with the Pennsylvania State Lottery, Retailer Services Division is a great opportunity to play an important role in supporting customer service and clerical work that keeps the Lottery moving forward. You will be speaking with retailers, entering claim information, and helping resolve ticket questions with care and accuracy. This position gives you a chance to further your skills while contributing to a mission that serves communities statewide. If you are looking for engaging work where every day brings something new, this position offers a meaningful path.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.
• You must be able to perform essential job functions.

Nice To Haves

• Call center experience
• Customer service experience

Responsibilities

• Respond to calls and emails to provide information and resolve Lottery related issues
• Review, adjust, and track scratch off ticket packs using the GMS system
• Investigate ticket delivery problems and determine next steps for retailers
• Enter, review, and correct claim information in the back-office systems
• Scan documents, prepare correspondence, and gather missing licensing details
• Open, sort, and file mail and correspondence for retailer records

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed