Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Onsite

About The Position

This position supports the Claims, Licensing, and Instant Accounting units by providing advanced clerical help and customer service. It ensures that retailer requests, ticket issues, and claim processes are handled correctly and on time. As a Clerical Assistant 3, you will perform the following duties: Customer Support: Respond to calls and emails to explain processes, answer questions, and solve problems Ticket Processing: Review ticket issues, adjust pack status, and determine next steps for missing or extra tickets Claim Handling: Enter claim information, review reports, correct errors, and prepare letters for players Record Review: Analyze ticket reports, research pack history, and determine retailer liability Licensing Assistance: Scan documents, prepare mailings, and contact retailers to gather missing information Document Management: File correspondence, process forms, and organize information for accurate records.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.
• You must be able to perform essential job functions.

Nice To Haves

• Call center experience
• Customer service experience

Responsibilities

• Respond to calls and emails to explain processes, answer questions, and solve problems
• Review ticket issues, adjust pack status, and determine next steps for missing or extra tickets
• Enter claim information, review reports, correct errors, and prepare letters for players
• Analyze ticket reports, research pack history, and determine retailer liability
• Scan documents, prepare mailings, and contact retailers to gather missing information
• File correspondence, process forms, and organize information for accurate records

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed