Clerical Assistant 2 - Delaware CAO
About The Position
The Clerical Assistant 2 performs clerical support work for programs administered by the County Assistance Office, helping deliver benefits and services throughout the community. The role involves processing applications, entering case information, maintaining records, assisting customers, and supporting benefit-related activities in a fast-paced office environment. Work includes accessing application systems to complete file clearances, register public assistance applications, and update grant group information; entering client information to establish cases and prepare records for Income Maintenance activities; and preparing recertification materials, appointment letters, notices, and eligibility information. The position also reviews EBT processing activity, investigates benefit distribution concerns, tracks pending actions, updates databases, completes statistical reports, answers telephone calls, greets visitors, assists customers with forms or online applications, and maintains case files. This is a full-time position with work hours of 8:30 AM to 5:00 PM, Monday through Friday, including a 60-minute lunch. Duties are performed in a controlled office environment. Part-time telework may be available, subject to change, with work required from an approved location within Pennsylvania and a securely configured high-speed internet connection. If unable to telework, employees may report to the Chester or Darby office. Employees may be reassigned to different work sites within counties with District Offices based on operational needs and in compliance with contract language. New Commonwealth of Pennsylvania employees start at an annual salary of $36,831 before taxes.
Requirements
- At least six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or graduation from high school; or an equivalent combination of experience and training.
- Meet the Pennsylvania residency requirement.
- Be able to perform the essential job functions.
- If teleworking, have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
Nice To Haves
- Residence within Delaware County is preferred; candidates from other counties may be considered if no eligible Delaware County candidates apply.
Responsibilities
- Access application systems to complete file clearances, register public assistance applications, and update grant group information.
- Enter client information into system functions to establish cases and prepare records for Income Maintenance activities.
- Prepare recertification materials, type appointment letters, mail notices, and process related eligibility information.
- Review EBT processing activity, investigate distribution concerns, and help resolve benefit card issues.
- Track pending actions, maintain case information, process database updates, and complete statistical reporting activities.
- Answer telephone calls, greet visitors, assist customers with forms or online applications, and maintain case files.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
