Clerical Assistant 2

Commonwealth of Pennsylvania • Dauphin County, PA

1d • Hybrid

About The Position

The Clerical Assistant 2 supports the Pennsylvania Department of Health by assisting callers, staff, and community partners with clear information and reliable clerical support. The position helps maintain smooth operations in a fast-paced environment and supports accessible, responsive health services. Duties include answering calls and providing program-guideline-based information and referrals; logging call details to track public health activities; providing clerical support for educational guides and administrative tasks; responding to questions received through email, fax, and online contact forms; collaborating with supervisors and team members on bureau and central-office projects; and assisting during public health emergencies, which may require travel and flexible scheduling.

This is full-time employment for 37.5 hours per week, with a schedule of 8:00 AM to 4:00 PM, Monday through Friday, and a 30-minute lunch. Part-time telework may be available after successful completion of the training period. Telework requires a securely configured high-speed internet connection and an approved work location within Pennsylvania. Employees who cannot telework may report to the headquarters office in Harrisburg. Telework arrangements may change.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or graduation from high school; or an equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.

Responsibilities

• Answer calls and provide information and referrals according to program guidelines.
• Log call details to support tracking of public health activities.
• Provide clerical support for staff working on educational guides and administrative tasks.
• Respond to inquiries received through email, fax, and online contact forms.
• Collaborate with supervisors and team members on special projects for the bureau and central office.
• Assist with duties during public health emergencies, which may require travel and flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED