Clerical Assistant 2

Commonwealth of Pennsylvania • Lawrence County, PA

1d • Hybrid

About The Position

The Clerical Assistant 2 supports the Pennsylvania Department of Health’s vital records services by responding to public inquiries, guiding callers, and helping individuals, healthcare providers, and community partners access accurate information and resources. The position also supports record tracking, office operations, and customer service activities.

This is a limited-term, full-time position for approximately six months, with a possible extension for an additional six months. The schedule is 37.5 hours per week, Monday through Friday, from 10:30 AM to 6:30 PM, with a 30-minute lunch. Part-time telework may be available, up to three days per week, subject to requirements and change. Employees who cannot telework may report to the headquarters office in New Castle, Pennsylvania.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or graduation from high school; or an equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.

Responsibilities

• Answer telephone inquiries and provide information about vital records certified copies and vital events data services.
• Assess caller needs, identify issues, and explain available solutions and referral options.
• Track unresolved inquiries and provide timely updates and information to meet caller needs.
• Enter call information into tracking systems and complete daily production reports.
• Use specialized computer programs to search for and verify information in support of birth record requests.
• Assist with equipment maintenance, employee training activities, emergency response assignments, and additional unit needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED