Cleaning Services Officer

NSW Department of Education•Murray, UT

8d•$102,936 - $113,579

About The Position

The Cleaning Services Officer supports the delivery and oversight of Whole-of-Government cleaning contracts across NSW government agency offices and schools. The role contributes to safe, clean and well-maintained environments for government employees, school communities and the public by monitoring contract performance, supporting effective contract management and building relationships with contractors and government stakeholders. The role is headquartered in Griffith, with flexible working arrangements available. It involves regular travel across Riverina Murray sites and occasional overnight stays when operationally required. The position is temporary and full-time until 2 July 2027. Candidates may also be considered for a recruitment pool for similar opportunities across Southern NSW, including locations in the Illawarra, Riverina Murray, Queanbeyan and Batemans Bay.

Requirements

Relevant experience in contract management, contractor monitoring, facilities management, compliance or a similar operational environment.
Strong communication and stakeholder skills, including the ability to manage complaints, build client relationships and work collaboratively.
Sound judgement and initiative, with the confidence to work autonomously, resolve issues and make informed decisions.
Excellent organisation and time management, attention to detail, and ability to manage competing priorities.
Proficiency in Microsoft Office applications, including Word and Excel.
Flexibility and willingness to travel across the assigned region and engage with local offices, contractors and communities.
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG to ensure quality outcomes for Aboriginal people.
Current and valid driver’s licence and willingness to travel across the assigned region.
Current and valid Working with Children Check clearance for paid employment.
Demonstrated understanding of and commitment to the value of public education.
Australian work rights: Australian citizenship, permanent residency, New Zealand citizenship or a valid work visa. Temporary roles welcome applicants with a visa.

Responsibilities

Monitor contract performance by tracking service issues and complaints through the contract management system.
Identify solutions to operational issues and support their timely resolution to maintain service quality.
Coordinate site inspections and prepare inspection materials.
Maintain accurate records, monitor performance data and prepare reports to support contract compliance.
Build relationships with stakeholders to resolve operational challenges and support consistent service delivery.
Promote safe, quality outcomes in line with departmental policies, procedures and work health and safety requirements.